Library Customer Support Assistant – Flexible Shifts

Kent County Council; Whitfield; Remote; GBP 18,000 - 23,000; Full time

Job summary

Kent County Council is seeking a Permanent Relief Customer Support Assistant to join our library service. You will be the friendly face delivering excellent customer service to local communities, helping visitors and guiding them to resources and activities from Baby Rhyme Time to internet classes.

Shifts are ad hoc with no fixed hours and may include Saturdays. This customer-facing role requires good interpersonal skills, reliability and resilience.

Qualifications

• Excellent interpersonal skills.
• Friendly, outgoing and approachable.
• Comfortable engaging with the public and delivering great customer service.

Responsibilities

• Serve customers at the front of house and handle enquiries with warmth and efficiency.
• Assist with library activities and events, promoting services to the local community.
• Support a diverse range of tasks and work as part of a team.

Skills

Interpersonal skills

Friendliness

Outgoing personality

Approachability

Public engagement

Job description

Kent County Council is seeking a Permanent Relief Customer Support Assistant to join our library service. You will be the friendly face delivering excellent customer service to local communities, helping visitors and guiding them to resources and activities from Baby Rhyme Time to internet classes.

Shifts are ad hoc with no fixed hours and may include Saturdays. This customer-facing role requires good interpersonal skills, reliability and resilience.