Customer Service Assistant - Hemel Hempstead

Herts Legal Service - Hertfordshire County Council; Hemel Hempstead; On-site; GBP 26,000 - 27,000; Part time

Job summary

Hertfordshire Libraries are recruiting a Customer Service Assistant in Hemel Hempstead. The role focuses on delivering high-quality customer service, IT support and information services to library users, with duties including issuing and returning books and maintaining shelves.

You will work in a friendly, public-facing environment and participate in library activities as needed. The position is permanent and part-time (4 hours per rota) located in Hemel Hempstead, with a pro rata salary

Qualifications

• Knowledge of and/or experience in a customer focussed environment.
• Understanding and application of good customer service principles.
• Demonstrates organised, methodical prioritisation of tasks.
• Desire to work collaboratively with colleagues to achieve service aims.

Responsibilities

• Deliver excellent customer service, IT support, information services and resources to library users.
• Assist with ad hoc library activities as required.
• Be friendly and confident in a customer facing role.
• Use computer packages for logging/searching information and issue/return books.
• Stay organised and tidy shelves as part of daily tasks.

Skills

Customer service

Communication

Organisation

Team collaboration

Job description

Job Introduction

Job Title: Customer Service Assistant - Hemel Hempstead

Starting Salary: £26,016 opportunity to progress to £26,427 per annum (pro rata for part time)

Hours: 4 hours (rota attached)

Location: Hemel Hempstead

Contract Type: Permanent

Directorate: Resources

About The Team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

About The Role

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role.

You will be competent using computer packages for logging and searching for information.

You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

Flexible and assist with library activities as required.

About You

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

You will be joining a creative team and have the opportunity for involvement in events. No one day is the same and having a positive and flexible attitude is important to this role.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 4. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Jane Hooper/Sarah-Lee Ingegnere (Customer Service Supervisor – Job share) 0300 123 4040 for an informal discussion about the role.

Interview Date: 7th October 2026.

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more.. visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Attached documents

• Rota - Customer Service Assistant - Saturdays - Hemel Hempstead Library .pdf