ANU Administrative Assistant

Northern Care Alliance; Salford; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking an Admin support role at Salford Royal Hospital to help run the Brooke Treatment Unit. You will support ward operations, admissions, and related administrative tasks to meet service targets and patient needs.

The role requires excellent organisational and communication skills and the ability to work with minimal supervision in a busy NHS environment. A competitive benefits package and flexible working opportunities are offered.

Qualifications

• Good general education including numeracy and literacy skills.
• IT related qualification or equivalent.
• NVQ 2 business administration

Responsibilities

• Manage the waiting list for urgent, semi-urgent or planned admissions to the ward, ensuring timely access to care.
• Organise patient admissions and discharges, including transfers and repatriation to and from local hospitals, ensuring continuity of care.
• Manage the flow of patients attending the Neurology Ambulatory Care Unit (NACU).
• Liaise with Medical and Nursing staff, MDT and other departments to arrange tests, treatments and interventions.
• Fulfilling general administrative duties, including updating files containing sensitive, personal and confidential patient information.
• Organising case conferences, professional meetings and ad hoc meetings, ensuring all parties are notified of time, date and venue.
• Dealing with enquiries from service users, relatives and visitors, including stressful or sensitive situations.
• Organising outpatient appointments for patients requiring follow up post discharge.
• Assisting ward managers/matrons in investigation of non-clinical adverse events with appropriate support.
• Supporting ward managers to sustain high levels of efficiency and effectiveness.

Skills

Excellent communication

Information systems usage

Education

Numeracy & literacy

IT qualification or equivalent

NVQ 2 business administration

Job description

Site Northern Care Alliance, Salford Royal Hospital Town Salford Salary £25,760 - £27,476 per annum Salary period Yearly Closing 28/09/2026 23:59

Job overview

An opportunity has arisen to provide comprehensive administrative support to our busy Brooke Treatment Unit.

You will be responsible for supporting the effective and efficient running of the ward alongside the Ward Manager and Operational Service Team in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an elective waiting list, arranging and coordinating patient admissions and discharges, and to provide day to day administrative support to the ward.

The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

Main duties of the job

• Managing the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward, ensuring timely access to care in line with clinical need and service targets
• Organising patient admissions and discharges, including transfers and repatriation to and from local hospitals, ensuring clear communication and continuity of care.
• Managing the flow of patients attending the Neurology Ambulatory Care Unit (NACU).
• Liaising with Medical and Nursing staff, MDT team and other departments to ensure diagnostic tests, treatments, and interventions are arranged and completed promptly.
• Fulfilling general administrative duties, including updating files containing sensitive, personal and confidential patient information.
• Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties are notified of the time, date and venue.
• Dealing with enquiries from service users, relatives and visitors at times of stress and uncertainty, which may be distressing, emotional or sensitive.
• Organising outpatient appointments for patients requiring follow up post discharge.
• Assisting ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision.
• Supporting ward managers/matrons to sustain high levels of efficiency and effectiveness that ensure positive outcomes and reduce the risk of harm.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Person specification

Qualifications

• Good general education including numeracy and literacy skills
• IT related qualification or equivalent
• NVQ 2 business administration

Skills

• Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
• Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.

Knowledge

• Working knowledge of Trusts current information systems

Experience

• Proven previous administrative experience within the NHS setting.

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.

We also warmly welcome applications from serving and former members of the Armed Forces community and their families. Please indicate on your application form if you are a member of the Armed Forces community to be considered under our guaranteed interview scheme, subject to meeting the essential criteria for the role.

As a Disability Confident Employer, we are committed to offering a guaranteed interview to disabled applicants who meet the essential criteria for the post.

If you require any reasonable adjustments during the recruitment process, please contact the Recruitment Team at [e-mail]

Vacancies may close before the advertised closing date if a high volume of applications are received or where an internal redeployee has been identified.

For fixed‑term roles, current NHS staff will be considered for secondments, while fixed‑term contracts will be offered to external (non-NHS) applicants.

If you are applying for an internal secondment opportunity, we strongly encourage you to discuss this with your line manager before submitting your application. Any secondment offer will be subject to management agreement and the needs of your substantive service. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.