A&E Medical Support Secretary

Northern Care Alliance; Bury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Medical Support Secretary to join our busy team. You will provide medical audio typing, arrange appointments, update investigation logs and support the medical secretaries to keep services running smoothly.

We value organisation, a confident computer user, and excellent telephone manners. The role offers Monday to Thursday hours to suit department needs within an NHS setting, with a friendly, collaborative work environment and

Qualifications

• Word processing - RSA II or equivalent qualification/demonstrable skills.
• Experience working within a team under time pressures and deadlines.
• PA experience.
• Secretarial knowledge of office practice and procedures.
• Good working knowledge of Microsoft Office and Outlook; audio typing experience (RSA II or equivalent).
• Knowledge of Trust IT systems e.g Medisec, iSOFT, PAS, CRIS, Symphony, Healthviews.

Responsibilities

• Medical audio typing.
• Carry out administrative tasks including booking/cancelling appointments and updating logs.
• Handle internal/external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.

Skills

Word processing

Microsoft Office

Audio typing

Telephone manners

Communication

Education

RSA II or equivalent

Tools

Medisec

iSOFT

PAS

CRIS

Symphony

Healthviews

Job description

With demand on our services at an all-time high, the role our department provides has never been more critical. We have an opportunity for a Medical Support Secretary to join our busy team.

We will give you :

• The chance to make a difference to people in our local communities.
• Monday to Thursday with hours which suit you and the department requirements.

Main duties of the job

As a Support Secretary your main duties will cover:

• Medical audio typing.
• Carry out administrative instructions including booking and cancelling appointments, updating investigation logs and supporting the Medical secretaries when required.
• Deal with internal and external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.

To do this we need you to:

• Be able to prioritise your workload effectively.
• Pride yourself on being organised.
• Be confident using a computer and Microsoft Office.
• Have an excellent telephone manner.
• Be able to communicate effectively and manage patient expectation.
• Strive to give our patients an excellent customer service.
• Be enthusiastic, resilient, confident, and committed.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Qualifications

• Word processing - Qualified to RSA II or equivalent qualification/demonstrable skills

Experience

• Experience of successfully working within a team tight time frames and to deadlines
• PA Experience

Knowledge

• Secretarial knowledge of office practice and procedures
• A good understanding of Microsoft Office and Outlook, audio typing experience (RSA II or equivalent)
• Knowledge of the Trust’s current information technology systems e.g, Medisec, iSOFT, PAS, CRIS, Symphony, Healthviews etc.

Skills

• Good written and verbal communication skills

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.

We also warmly welcome applications from serving and former members of the Armed Forces community and their families.

As a Disability Confident Employer, we are committed to offering a guaranteed interview to disabled applicants who meet the essential criteria for the post.

If you require any reasonable adjustments during the recruitment process, please contact the Recruitment Team at [e-mail]

Vacancies may close before the advertised closing date if a high volume of applications are received or where an internal redeployee has been identified.

For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.

If you are applying for an internal secondment opportunity, we strongly encourage you to discuss this with your line manager before submitting your application. Any secondment offer will be subject to management agreement and the needs of your substantive service. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

The NCA does not accept unsolicited CVs from agencies.