Ward Clerk/Receptionist Bronte Ward

Medway NHS Foundation Trust; Gillingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ward Clerk / Receptionist at Medway NHS Foundation Trust, based in Gillingham (Kent, United Kingdom). The role sits in Division: Medicine and Emergency Care, Care Group: Specialist Medicine, Band 2, with a salary of £25,272 per annum/pro rata.

We seek a patient-centred, organised individual with excellent IT skills to support ward operations, patient administration, and frontline reception duties within a collaborative multidisciplinary team.

Qualifications

• GCSE level including English or equivalent qualification/experience
• Computer literacy including ability to use Microsoft Excel
• Previous administrative experience (NHS background preferred but not essential)
• Management of electronic diary

Responsibilities

• Admitting, discharging and transferring patients onto the Bed Management System and updating PAS and Teletracking systems; print handover lists and book transport
• Receiving and processing patients' case-notes and ensuring notes are ready for ward rounds
• Collecting patients' case-notes from Health Records and transit areas
• Collecting ethnic and religious data and inputting into PAS System
• Acting as Stage One Officer to determine overseas patients' liability for treatment charges
• Filing, updating and maintaining patients' records and ensuring accuracy on front sheets
• Delivering post, diagnostic and prescriptions forms and collecting drugs from Pharmacy
• Assisting Nursing staff with patients' property and valuables and arranging for safe custody
• Liaising with General Office regarding patients' pensions/benefits
• Organising and booking departmental clinics on the PAS system and ensuring documentation is complete
• Greeting patients and assisting with queries on PAS system and during visits

Skills

IT skills

Organisational skills

Interpersonal skills

Education

GCSE English

GCSE level or equivalent

Tools

Excel

Job description

Job summary

Ward Clerk / Receptionist

Division: Medicine and Emergency Care

Care Group: Specialist Medicine

Band: 2

Salary: £25,272 per annum/pro rata

We are recruiting for a Ward Clerk/ Receptionistwho shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

To contribute to our exciting future and become part of our team,

Main duties of the job

The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.

Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team.

Our values areBold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

About us

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared visionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job description

Job responsibilities:

• Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport.
• Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.
• Collecting Patients case-notes from the Health Records Department, Transit area
• Collection of Ethnic and Religious Data and inputting information onto PAS System
• Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer
• Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
• Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate
• Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody
• Liaising with General Office regarding patients pensions/benefits
• Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
• Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit

Person Specification

Qualifications

• QualificationsEducated to GCSE level including English or equivalent qualification/experience

Knowledge

• Computer literate including ability to use Microsoft packages such as Excel

Experience

• Previous administrative expierence (preferably NHS background but not essential)
• Management of electronic diary

Skills

• Ability to work on own initiative and to work within a team
• Maintenance of patient confidentiality at all times
• Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
• Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel

Value Based Questions

• How do you demonstrate respect and dignity?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway NHS Foundation Trust

Address

NHS Medway Foundation Trust

Windmill Road

Gillingham Kent

ME7 5NY

United Kingdom

Employer's website