Perioperative Digital Care Coordinator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Perioperative Digital Support Assistant to join our perioperative care team at Southampton. You will support patient journeys through MyMR and other digital platforms, coordinating appointments, scanning and patient feedback, and helping staff learn and use digital tools.

The role combines patient-facing administrative duties with training and supervision of Band 2 staff, requiring strong organisational skills and a collaborative

Qualifications

• GCSE English language and evidence of recent professional development.
• Educated to NVQ3 standard or equivalent with project administration experience.
• Experience in a customer service environment.
• Experience in training and supporting users on new systems/processes.

Responsibilities

• Support patients signing up to MyMR face-to-face or by phone.
• Coordinate training of the clinical team on using MyMR.
• Assist with booking outpatient appointments and patient communications.
• Support scanning, telephone calls and patient feedback in the department.
• Coordinate appointments and track patient journeys across perioperative care.
• Supervise, train and support Band 2 staff within the service.

Skills

Customer service

Training and support

Project administration

English language

Education

NVQ3

GCSE English

Tools

MyMR system

Job description

University Hospital Southampton NHS Foundation Trust is seeking a Perioperative Digital Support Assistant to join our perioperative care team at Southampton. You will support patient journeys through MyMR and other digital platforms, coordinating appointments, scanning and patient feedback, and helping staff learn and use digital tools.

The role combines patient-facing administrative duties with training and supervision of Band 2 staff, requiring strong organisational skills and a collaborative