Perioperative Digital Support Specialist (Flexible)

University Hospital Southampton NHS Trust; Southampton; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Flexible working

Job summary

University Hospital Southampton NHS Trust is seeking a Perioperative Digital Support Assistant to manage digital screening via MyMR, support patients face-to-face or by telephone, and coordinate clinical training for MyMR use. You will also assist with outpatient bookings, scanning, and patient feedback, while coordinating perioperative patient journeys across multiple sites.

The role includes supervising Band 2 staff, managing own workload, and working both autonomously and as part of the team

Qualifications

• Experience in customer service environments.
• Experience in training and supporting customers on new systems/processes.
• Experience and understanding of key office systems and processes.

Responsibilities

• Coordinate training of the clinical team in using MyMR.
• Assist patients to sign up to MyMR face-to-face or by phone.
• Support booking and handling outpatient appointments, scanning, calls and patient feedback.
• Coordinate appointments and track patient journeys across the perioperative service and escalate to clinicians as needed.
• Supervise, support and train Band 2 staff within the service where required.

Skills

Customer service

Training and support

IT-based training

Supervisory experience

Project administration

Education

GCSE English Language

NVQ3 or equivalent

Job description

University Hospital Southampton NHS Trust is seeking a Perioperative Digital Support Assistant to manage digital screening via MyMR, support patients face-to-face or by telephone, and coordinate clinical training for MyMR use. You will also assist with outpatient bookings, scanning, and patient feedback, while coordinating perioperative patient journeys across multiple sites.

The role includes supervising Band 2 staff, managing own workload, and working both autonomously and as part of the team