Perioperative Digital Support Assistant

University Hospital Southampton NHS Trust; Southampton; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Flexible working

Job summary

University Hospital Southampton NHS Trust is seeking a Perioperative Digital Support Assistant to manage digital screening via MyMR, support patients face-to-face or by telephone, and coordinate clinical training for MyMR use. You will also assist with outpatient bookings, scanning, and patient feedback, while coordinating perioperative patient journeys across multiple sites.

The role includes supervising Band 2 staff, managing own workload, and working both autonomously and as part of the team

Qualifications

• Experience in customer service environments.
• Experience in training and supporting customers on new systems/processes.
• Experience and understanding of key office systems and processes.

Responsibilities

• Coordinate training of the clinical team in using MyMR.
• Assist patients to sign up to MyMR face-to-face or by phone.
• Support booking and handling outpatient appointments, scanning, calls and patient feedback.
• Coordinate appointments and track patient journeys across the perioperative service and escalate to clinicians as needed.
• Supervise, support and train Band 2 staff within the service where required.

Skills

Customer service

Training and support

IT-based training

Supervisory experience

Project administration

Education

GCSE English Language

NVQ3 or equivalent

Job description

University Hospital Southampton NHS Trust

Perioperative Digital Support Assistant

The closing date is 25 November 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Perioperative Digital Support Assistant

Contract Type: Permanent

UHS will not be able to provide visa Sponsorshipfor this vacancy. Applicants should therefore ensure that they have sufficient right to work in the UK without requiring sponsorship for this role.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.

This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools. You will support with booking and outcoming of outpatient appointments, scanning, telephone calls and patient feedback in the department. You will support with the coordination of appointments and tracking of the patient journeys across the perioperative care service and elevate when appropriate to clinical members of the team.

Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Job responsibilities

Working within the perioperative care department you will be supporting the surgical pre-assessment and the perioperative medicine team by co-ordinating patients through their pre-operative journey in the lead up to surgery, liaising with multi-disciplinary teams in the process. The department is busy and will see approx. 10000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance.

You will be mainly working at Southampton General but may be asked to work from Lymington New Forest Hospital or the Royal South Hants. Ability to commute to any of the sites is essential. We offer flexible working from home dependent on service needs. You will mainly be office based but may be asked to visit patients on the ward and in clinic.

Person Specification

Qualifications, knowledge and experience

• Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).
• GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development.
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration
• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes
• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospital Southampton NHS Trust

£25,760 to £27,476 a yearPer annum - Pro rata