Perioperative Digital Support Assistant

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Perioperative Digital Support Assistant to join our perioperative care team at Southampton. You will support patient journeys through MyMR and other digital platforms, coordinating appointments, scanning and patient feedback, and helping staff learn and use digital tools.

The role combines patient-facing administrative duties with training and supervision of Band 2 staff, requiring strong organisational skills and a collaborative

Qualifications

• GCSE English language and evidence of recent professional development.
• Educated to NVQ3 standard or equivalent with project administration experience.
• Experience in a customer service environment.
• Experience in training and supporting users on new systems/processes.

Responsibilities

• Support patients signing up to MyMR face-to-face or by phone.
• Coordinate training of the clinical team on using MyMR.
• Assist with booking outpatient appointments and patient communications.
• Support scanning, telephone calls and patient feedback in the department.
• Coordinate appointments and track patient journeys across perioperative care.
• Supervise, train and support Band 2 staff within the service.

Skills

Customer service

Training and support

Project administration

English language

Education

NVQ3

GCSE English

Tools

MyMR system

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Perioperative Digital Support Assistant

Contract Type: Permanent

UHS will not be able to provide visa Sponsorship for this vacancy. Applicants should therefore ensure that they have sufficient right to work in the UK without requiring sponsorship for this role.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.

This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools. You will support with booking and outcoming of outpatient appointments, scanning, telephone calls and patient feedback in the department. You will support with the coordination of appointments and tracking of the patient journeys across the perioperative care service and elevate when appropriate to clinical members of the team.

Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Benefits and Perks

• We support flexible working and will consider requests taking into account the needs of the service.
• UHS employees are able to access a range of NHS discounts.
• They are entitled to a minimum of 35 days paid holiday (pro rata).
• We offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

Working within the perioperative care department you will be supporting the surgical pre-assessment and the perioperative medicine team by co-ordinating patients through their pre-operative journey in the lead up to surgery, liaising with multi-disciplinary teams in the process. The department is busy and will see approx. 10000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance.

You will be mainly working at Southampton General but may be asked to work from Lymington New Forest Hospital or the Royal South Hants. Ability to commute to any of the sites is essential. We offer flexible working from home dependent on service needs. You will mainly be office based but may be asked to visit patients on the ward and in clinic.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).
• GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development.
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration.
• Experience working in a customer service environment.
• Experience in training and supporting customers or service users on new systems/processes.

Desirable criteria

• Experience and understanding of key systems and processes required to support a busy and challenging office.
• NHS experience.
• Experience in IT-based training environment.
• Experience in a supervisory role.
• Experience of managing customer complaints.
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).