Head of Operations - Community & Diagnostics

The Methodist Church in Britain; Nottingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

On-call payment

In-house occupational health and staff

Staff counselling services

Health and Wellbeing team

Employee-led staff networks (EDI, etc)

Job summary

Nottinghamshire Healthcare NHS Foundation Trust seeks a Head of Operations to lead the community and diagnostic services portfolio within its Care Group in Nottingham. The role focuses on operational leadership, demand management, and performance improvement, with system-facing projects such as Young Onset Dementia.

The post is part of a triumvirate leadership model with the Head of Patient Safety, Quality & Experience and includes on-call duties.

Qualifications

• Master's level qualification or equivalent experience in the public or private sector including NHS.
• Level 6 or above relevant managerial qualification and/or equivalent experience.
• Significant experience managing people, services and resources in the NHS or related sectors.
• Experience leading change, workforce transformation and cultural development.
• Budget management including planning, monitoring and reporting.

Responsibilities

• Provide day-to-day operational leadership for an agreed portfolio of services within the Care Group.
• Ensure patients have seamless access to a care offer delivered through Safe, Effective, Caring, Responsive and Well-Led services.
• Be accountable for governance, operational delivery, performance, financial decision making and transformation under the Trust's framework.
• Manage operational demand and lead performance improvement plans.
• Lead service development and transformation currently underway.
• Lead system-facing projects such as Young Onset Dementia and MAS redesign.
• Undertake on-call duties.
• Work in a triumvirate leadership model with other senior leads.

Skills

Leadership

Strategic planning

Communication

Negotiation

Problem solving

IT skills

Education

Master's level qualification

Level 6 managerial qualification

Tools

Microsoft Office

Job description

This Head of Operations post leads the community and diagnostic services portfolio within a Care Group at Nottinghamshire Healthcare NHS Foundation Trust. The core is operational leadership: demand management, performance improvement plans and service transformation, plus system-facing projects such as Young Onset Dementia. It runs as a triumvirate with a Head of Patient Safety, Quality & Experience and carries on-call duties. Shortlisting turns on a Master's or equivalent experience and a Level 6 managerial qualification or equivalent experience.

What the job involves

• Provide day-to-day operational leadership for an agreed portfolio of services within the Care Group, jointly with the Head of Patient Safety, Quality & Experience
• Ensure patients have seamless, joined-up access to a care offer delivered through Safe, Effective, Caring, Responsive and Well-Led services
• Be accountable for governance, operational delivery, performance, financial decision making and transformation under the Trust's Performance & Accountability Framework
• Manage operational demand and lead performance improvement plans
• Lead the service development and transformation currently underway
• Lead and enable system-facing projects, such as Young Onset Dementia and MAS redesign, with the Associate Director of Operations
• Support wider development projects, including dementia admission avoidance, CRFD reduction through D2A work streams and process mapping
• Work within the triumvirate leadership model with the Head of Patient Safety, Quality & Experience and wider clinical leadership
• Work closely with the Associate Director of Nursing, Allied Health Professionals & Quality, Clinical Directors and Professional Lead for Psychology
• Undertake on-call duties

What’s required

Qualifications

• Master's level qualification or equivalent experience in the public or private sector, including NHS, social care, local government or the voluntary sector
• Level 6 or above relevant managerial qualification and/or equivalent experience

Experience

• Significant experience managing people, services and resources in the NHS, social care, local government or wider sectors
• Leading change, including workforce transformation, service improvement and cultural development
• Budget management, including financial planning, monitoring and reporting

Skills & knowledge

• Communication, negotiation and partnership working with patients, carers, stakeholders and partner agencies
• Identifying service redesign and transformational change aligned to strategic priorities and the Care Unit's long-term goals
• Leading, motivating and developing teams across clinical and operational settings
• Systematic problem solving and sound decision-making using multiple sources of information
• Highly organised, able to prioritise, delegate and manage competing demands
• Advanced IT skills, including Microsoft Office and key organisational systems

Other

• Commitment to the Trust's values and to equality, diversity and inclusion
• Frequent and sustained concentration for data analysis, strategic planning and report writing
• Ability to work on call and within an unpredictable pattern with frequent interruptions and urgent demands

What’s offered

• On-call payment
• In-house occupational health and staff counselling services
• Dedicated Health and Wellbeing team
• Employee-led staff networks, including EDI, Green Champions, Freedom to Speak Up, Health and Wellbeing and Menopause Champions