Head of People Operations

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Free meals on event days

Experience in major events

Job summary

Delaware North UK at London Stadium in Stratford, East London, seeks a Head of People Operations to lead the people team, guide policies, and drive best-in-class practices across event and non-event schedules. You will shape engagement, manage agency relationships, and partner with operations to optimise staffing and payroll processes.

The role demands a strategic leader with 5+ years in similar organisations, CIPD familiarity, and ability to develop training and retention strategies in a

Qualifications

• Degree or 5+ years’ experience in a similar organisation and role with a variable workforce.
• CIPD qualification or equivalent is beneficial.
• Experience using an HR information system and compiling data.

Responsibilities

• Oversee team planning and distribution for event and non-event schedules.
• Assign responsibilities to the people team and maximise engagement.
• Set and monitor booking ratios and KPIs for scheduling solutions.
• Ensure training on Time and Attendance System and payroll processes.
• Collaborate with operations and Talent Acquisition to develop training and retention strategies.

Skills

People leadership

Communication

Relationship building

Customer service

Presentation

Organization

Time management

Project management

Education

Degree in a related field

CIPD qualification (beneficial)

Tools

HR information system

Job description

The opportunity

Delaware North UK is hiring a full-time Head of People Operations to join our collaborative team at London Stadium in Stratford, East London. As Head of People Operations, you will be leading the people team to achieve business goals, guiding them through engaging people-focused policies and best-in-class practices. You will be identifying improvement opportunities, developing strategies, and implementing solutions for positive change. If you are the driven and personable leader we are looking for to inspire, engage, and empower team members.

Pay

The expected pay for this role is Competitive

What we offer

At Delaware North U.K., you’ll be part of a team delivering unforgettable experiences at some of the UK’s coolest events.We’re looking to create the future of hospitality together and provideyouwiththeopportunities to grow and build a rewarding career.As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027

What will you do?

• Oversee team planning and distribution for event and non-event schedules, supporting the people team to ensure exceptional quality and appropriate scheduling of team members at the London Stadium
• Assign responsibilities to the people team, supporting strong relationships with team members to maximise engagement and performance
• Set and monitor direct booking and agency partner ratios, tracking KPIs to ensure effective scheduling solutions
• Ensure appropriate team training on the Time and Attendance System, building accurate templates and repeating rosters for optimal operations
• Manage agency relationships, proactively communicate with team members, and collaborate with operations and Talent Acquisition teams to support payroll processes, develop training, retention strategies, and build up the internal casual workforce

More about you

• Degree in a related field or 5+ years’ experience, including 2+ years’ experience in a similar organisation and role with a variable workforce, and managing multiple agency relationships
• Part CIPD Qualified or equivalent is beneficial
• Knowledge or ability to use an HR information system, including accessing, inputting, and compiling data
• Excellent skills in written and verbal communication, people focus, relationship building, customer service, and presenting, as well as organisation, time management, prioritisation, and project management

Physical requirements

• Ability to travel and work at the London Stadium, and possibly other venues as necessary

• Availability to work evenings and weekends for matchdays and event days, due to events-based nature of the team