Performance Manager

Europcar; Manchester; On-site; GBP 45,000; Full time

Job summary

A leading rental company is seeking a Performance Manager at Manchester Airport. As part of their commitment to exceptional customer service, you will lead a team of rental sales agents, ensuring they deliver outstanding service while achieving sales targets. This full-time role offers competitive salary and benefits, including a fully electric company car and substantial holiday entitlements. The ideal candidate will possess strong management skills and a proven sales record, thriving in a customer-focused environment.

Benefits

Competitive Basic Salary

Fully electric company car

Exceptional commission scheme

6 weeks holiday

Pension and life insurance

Discounted car hire rates

20% discount on mobile contracts

Cycle2Work

Free annual eye tests

Qualifications

• Valid driving licence with 4+ years of experience.
• Strong leadership and motivational skills.
• Proven track record in sales performance.

Responsibilities

• Lead a team to deliver five-star customer service.
• Achieve incremental sales RPD targets with the Station Manager.
• Maximise sales through training, coaching, and staff development.

Skills

Customer service skills

Effective communication

Organisational skills

Positive management style

Ability to motivate

Problem solving

Education

Clean driving licence (4+ years)

Job description

Performance Manager – Manchester Airport

Europcar is looking for a Performance Manager.

At Europcar Mobility Group our purpose is to help change the way you move. We are guided by our core values and have a culture that is built on valuing the contributions and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Core Values

• We are happy to help
• We embrace change
• We take responsibility
• We act with respect
• We move as one

What we can offer you

• Competitive Basic Salary
• Provision of a fully electric company car with on-site charging (subject to availability)
• Exceptional commission scheme – uncapped bonus potential with on-target earnings at 45K
• 6 weeks holiday (including bank holidays), increasing with length of service
• Free on-site car parking
• Pension and a life insurance scheme
• Enhanced maternity and adoption leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA

Responsibilities

• Lead a team of rental sales agents to deliver five-star customer service.
• Work closely with the Station Manager to achieve incremental sales RPD targets.
• Maximise incremental sales through effective training, coaching and staff development.
• Manage staff performance through documented reviews and corrective actions.
• Build an effective team through the promotion of a Serviced Based Sales culture.
• Support the company's culture of Continuous Improvement through daily communication with staff through dedicated coaching and feedback sessions.
• Ensure all administration is completed accurately according to operating procedures.
• Ensure that the station consistently achieves KPIs.
• The rota runs Monday to Friday with one weekend shift per month. From June to August this increases to alternate weekends. Shifts are 7:00‑3:30 am (early) and 9:30‑6:00 pm (late).

Qualifications and Skills

• A full valid clean driving licence with a minimum of 4 years driving experience.
• Ability to communicate effectively with people at all levels.
• Strong customer service skills.
• A positive management style.
• Ability to motivate and gain commitment from the team through leading by example.
• Good organisational skills.
• Ability to think on your feet and work both individually and as part of a team.
• Skilled in multi-tasking.
• Ability to think about finding solutions rather than problems.
• Professional approach.
• Proven track record of driving great sales.
• It is essential to understand the challenges of the rental and sales sector, reaching KPIs and targets and delivering work to the highest standards.

Additional Information

OTE – 45,000.

Application

If you believe you have what it takes to become a successful Performance Manager within Europcar, please apply today!

Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities regardless of race, ethnicity, gender, reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process please let us know. Together through mutual respect we can create a more equitable and inclusive future.

Employment Details

Employment type: Full-Time

Experience: years

Vacancy: 1