Performance Manager

TN United Kingdom; Chichester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Performance Manager to drive operational excellence and enhance client satisfaction. This role involves monitoring contract performance, ensuring compliance, and building strong relationships with clients and partners. You will prepare performance reports, manage contractual obligations, and support continuous improvement initiatives. By joining this dynamic team, you will play a crucial role in delivering exceptional service and fostering a culture of growth and development. If you are motivated, detail-oriented, and ready to make an impact, this opportunity is perfect for you.

Benefits

25 days annual leave + bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Employee assistance programs

Enhanced maternity and paternity leave

Salary sacrifice schemes

Holiday purchase scheme

Discount schemes

Virtual GP services

Qualifications

• Experience in a similar industry sector.
• Understanding of commercial contracts.
• Experience with suppliers and procurement.

Responsibilities

• Monitor and support timely closure of all works, ensuring KPIs are met.
• Prepare performance reports against KPIs and client data.
• Build and maintain strong relationships with clients and stakeholders.

Skills

Contract awareness (preferably NEC4)

Proficiency in IT, especially Excel

Stakeholder management skills

Strong presentation skills

Organizational skills

Teamwork mindset

Good business acumen

Attention to detail

Communication skills

Motivation and drive

Education

Bachelor's degree in relevant fields

RICS qualification

Tools

Excel

Job description

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Bellrock Property and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

2a37ce8e43e0

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Performance Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but also peace of mind. We are technology-led and people-driven. Joining Bellrock means you'll have everything you need to excel at work, as our people are the heart of our business and we support them to shine.

This role provides an all-round view of contract performance, measuring outputs, and ensuring operational and financial targets are met.

You will support the Operations Team in delivering services according to contractual terms, ensuring all obligations are fulfilled, including performance reporting.

The role involves supporting the business in meeting compliance targets, driving excellence, and championing continuous improvement in collaboration with delivery teams and supply chain partners. Building strong client relationships and ensuring effective communication and satisfaction are key.

How will you be the change?

Every role is vital in providing peace of mind to our customers and driving us forward. As a Performance Manager, you will:

• Monitor and support the timely closure of all PPM, Reactive, Quoted, and Remedial Works, ensuring KPIs are met.
• Prepare weekly/monthly performance reports against KPIs and client data, ensuring works meet or exceed targets.
• Manage Early Warning Notices (EWN’s) and Compensation Events (CE’s) in line with contractual requirements, briefing clients and meeting deadlines.
• Ensure compliance with internal and contractual governance, presenting Compensation Events to senior leadership for approval.
• Identify performance issues within the delivery team or supply chain and support resolution, escalating as needed.
• Assist in delivering overall contract performance through regular client reviews and performance improvement initiatives.
• Support the Account Director in enhancing service delivery and sharing best practices.
• Manage budget information related to planned, reactive, and quoted works, highlighting issues or opportunities.
• Build and maintain strong relationships with clients, stakeholders, and supply chain partners.
• Identify and implement potential cost-saving opportunities and provide related reports.
• Embrace learning, development, and promote Bellrock’s culture.

What does it take?

If you’re ready to be the energy behind our growth as a Performance Manager, you’ll need:

• Contract awareness (preferably NEC4)
• Proficiency in IT, especially Excel and data manipulation
• Experience in a similar industry sector
• Understanding of commercial contracts
• Stakeholder management skills
• Adherence to processes and procedures
• Strong presentation, communication, and influencing skills
• Confidence, assertiveness, motivation, and drive
• Good business acumen
• Organizational skills and attention to detail
• Teamwork mindset
• Commitment to personal development
• RICS qualification
• Bachelor's degree in relevant fields (e.g., data science, statistics, engineering, facilities management, business administration)
• Experience with suppliers, procurement, and supply chain management
• Budget reporting skills

Working arrangements

We support flexible and remote working where possible. The role is based in Chichester, West Sussex, working hours 08:30-17:00, Monday to Friday.

What can we offer you?

Our benefits include:

• 25 days annual leave + bank holidays + 1 additional day
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Employee assistance and wellness programs
• Enhanced maternity, paternity, and adoption leave
• Salary sacrifice schemes (e.g., Cycle to Work)
• Holiday purchase scheme (additional 5 days/year)
• Discount schemes for shopping and essentials
• MotorSave Scheme
• Referral bonuses
• Liftshare program
• Virtual GP services

Helping you to shine

We foster an inclusive workplace that values diverse perspectives, where everyone feels supported and empowered to be themselves and achieve more.

If you join us, you'll find a workplace that recognizes your efforts, offers learning and development opportunities, flexible working, and wellbeing support. Our benefits aim to make a positive impact on your life.

Ready to start shining?

Our people are our passion. We’re committed to providing a rewarding career path for you, supporting your growth, and helping our business thrive. If you're ready to begin your journey with Bellrock, we welcome you. Join us and be part of a vibrant, energetic, and innovative team.