Performance Manager

Thames Water Utilities Limited; Charlton; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Salary £38,000–£45,000 per annum

26 days holiday per year

Performance-related pay

Pension scheme

Health and wellbeing benefits

Job summary

Thames Water is seeking a Performance Manager to lead and develop a team of Slow Sand Filter Operators across Ashford and Kempton, delivering safe, reliable water production for London.

You will analyse performance data, prepare reports for stakeholders, manage budgets, and coordinate mobile plant maintenance, while upholding Health & Safety standards and driving continuous improvement.

Qualifications

• Experience leading and developing a team in a water treatment environment.
• Strong data analysis to inform performance and planning decisions.
• Proven ability to manage budgets and costs.
• Commitment to Health & Safety policies and safe site practices.
• Effective communication and stakeholder liaison across management levels.
• Ability to drive improvements and develop people within a team.

Responsibilities

• Lead and develop a team of Slow Sand Filter Operators and a Working Supervisor.
• Control and audit site activity, ensuring safety according to policy.
• Analyse data to inform site performance and planning decisions.
• Prepare reports and presentations for key stakeholders.
• Ensure production plans and service agreements are met within budget.
• Coordinate maintenance and operation of mobile plant to maintain operability.

Skills

People management

Data analysis

Budget management

Health & Safety

Communication

Stakeholder engagement

Tools

Mobile plant operation

Operations planning

Job description

This is an opportunity to build on your people management experiences in an important role within our critical water infrastructure network. From our Ashford and Kempton sites, every day we provide London and the surrounding areas with high-quality, fresh drinking water.

This role will require you to lead and develop a team of operatives as well as manage the performance of two of the main slow sand filter treatment processes for producing clean drinking water for London. The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines.

What you'll be doing as a Performance Manager - Slow Sand Filters

This role will involve:

• Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets.
• Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy.
• Analysing data to inform site performance and planning decisions.
• Preparing reports and presentations for key stakeholders as required.
• Ensuring the team are in line with production plans and service agreements are met.
• Managing budgets and cost to ensure you are meeting and exceeding financial targets while maintaining quality.
• Ensuring the continued operability of the Slow Sand Filter team's mobile plant, by certifying effective maintenance, escalating faults and working with the mobile plant maintenance contractors.
• Previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting.
• Strong analytical skills with experience of understanding and interpreting data to create change and make decisions.
• Good communication and interpersonal skills. Confident in your ability to present key findings and liaise with managers of all levels.
• Excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure.
• Health and Safety, stakeholder engagement and customer focus is essential.
• Due to the nature of the role, a valid, UK driving licence is required.

Additional skills and experiences would be great to have/bring:

• Previous water experience would be beneficial as well as having knowledge of the clean water process.
• Industrial site experience would be beneficial, as would previous operation of mobile plant.
• Strong background in process management with excellent skills in operations, engineering, finance

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

• Offering a salary £38,000 to £45,000 per annum depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.