Performance Manager

Thames Water; Ashford; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Generous pension scheme

Benefits and wellbeing programs

Job summary

Thames Water in Ashford is seeking a Performance Manager to lead a team of Slow Sand Filter Operators at Ashford Water Treatment Works. You will develop people, monitor performance, and ensure outputs meet safety, quality, and budget targets.

You’ll analyse process data, prepare reports for stakeholders, and coordinate with mobile plant maintenance. The role demands strong leadership, excellent communication, and a commitment to Safe Working Practices.

Qualifications

• Experience managing and supporting a team while coordinating activity.
• Strong analytical skills to interpret data and drive change.
• Good communication and interpersonal skills; able to present findings to managers.
• Excellent organisational skills with ability to manage workload under pressure.
• Health and Safety, stakeholder engagement and customer focus are essential.
• A valid UK driving licence is required.

Responsibilities

• Lead and develop a team of Slow Sand Filter Operators and a Working Supervisor.
• Control and audit site activity, ensuring the safety of the team, contractors and other third parties.
• Analyse data to inform site performance and planning decisions.
• Prepare reports and presentations for key stakeholders.
• Ensure production plans and service agreements are met; manage budgets.
• Oversee maintenance of mobile plant and coordinate maintenance contractors.

Skills

Team management

Analytical skills

Communication skills

Organisational skills

Health and Safety

UK driving licence

Job description

Performance Manager

This is an opportunity to build on your people management experiences in an important role within our critical water infrastructure network. From our Ashford and Kempton sites, every day we provide London and the surrounding areas with high-quality, fresh drinking water.

This role will require you to lead and develop a team of operatives as well as manage the performance of two of the main slow sand filter treatment processes for producing clean drinking water for London. The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines.

What you’ll be doing as a Performance Manager - Slow Sand Filters

• Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets.


• Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy.


• Analysing data to inform site performance and planning decisions.


• Preparing reports and presentations for key stakeholders as required.


• Ensuring the team are in line with production plans and service agreements are met.


• Managing budgets and cost to ensure you are meeting and exceeding financial targets while maintaining quality.


• Ensuring the continued operability of the Slow Sand Filter team’s mobile plant, by certifying effective maintenance, escalating faults and working with the mobile plant maintenance contractors.

Base Location – Ashford Water Treatment Works (TW15 1RU)

Working Hours – 38 hours per week ( with and out of hours management roster.)

Salary - £38,000 to £45,000 depending on skills and experience

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting.


• Strong analytical skills with experience of understanding and interpreting data to create change and make decisions.


• Good communication and interpersonal skills. Confident in your ability to present key findings and liaise with managers of all levels.


• Excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure.


• Health and Safety, stakeholder engagement and customer focus is essential.


• Due to the nature of the role, a valid, UK driving licence is required.

Additional skills and experiences would be great to have/bring:

• Previous water experience would be beneficial as well as having knowledge of the clean water process.


• Industrial site experience would be beneficial, as would previous operation of mobile plant.


• Strong background in process management with excellent skills in operations, engineering, finance,

What’s in it for you?

• Offering a salary £38,000 to £45,000 per annum depending on skills and experience.


• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)


• Performance-related pay plan directly linked to company performance measures and targets


• Generous Pension Scheme through AON


• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.