Business Insight Analyst

Wrekin Housing Group; Telford; Hybrid; GBP 44,000 - 60,000; Full time

Benefits offered by this job

31 days holiday

Contributory pension

Eye care vouchers

Cycle to work scheme

Job summary

Housing Plus Group is seeking a Business Insight Analyst to help shape data and BI across the organisation. You will work in a hybrid Stafford/Telford role, 36 hours per week, delivering reporting and analytics to drive performance and decision making.

You’ll design KPI frameworks, maintain dashboards, and partner with stakeholders to ensure accurate insights and timely delivery of analyses that support strategic reviews and service improvements.

Qualifications

• Experience in a technical, analytical or data role (minimum 3 years).
• Extensive knowledge and experience of providing business information and statistical analysis.
• Able to communicate complex information in a concise and accessible way to a variety of audiences.
• Knowledgeable and up to date regarding technology and digital aspects of portfolio.
• Ability to manage tight competing deadlines, and ensure a heavy workload can be managed and delivered effectively.
• Excellent written and verbal communication skills, and good experience of building excellent relationships with stakeholders.
• Presenting data and business information in a relevant and impactful way to senior managers and directors.
• A sound understanding of the challenges facing the housing sector and the regulatory and legal frameworks we operate within.
• Advance SQL Server skills, including query performance optimisation, aggregation and automation.
• Experience formulating ETL routines.
• Ability to use visualisation tools including PowerBi.

Responsibilities

• Provide expert advice on data and maintain reporting solutions to support decision-making.
• Deliver insightful analysis that informs strategic and operational decisions.
• Design and deliver the Performance Reporting Framework including KPIs, metrics and processes.
• Undertake analytical projects to support service reviews and demand analysis.

Skills

Data analysis

SQL

SQL Server

Power BI

Stakeholder communication

ETL

Performance analytics

Tools

SQL Server

Power BI

Job description

Job Title: Business Insight Analyst Salary: £52,240.42 per annum Location: Stafford/Telford - HybridHours: 36 hours per week Contract Type: Permanent

About the role

We’re looking for a talented and experienced Business Insight Analyst to join our growing Business Insight team. This is an exciting opportunity to play a key role in shaping how data and business intelligence support decision-making across our organisation. If you’re passionate about data, skilled at turning complex information into meaningful insights, and enjoy working with stakeholders to improve performance, we’d love to hear from you.

Day in the life of a Business Insight Analyst

The Business Insight Team is at the heart of delivering our refreshed approach to data and business intelligence. As a Business Insight Analyst, you’ll specialise in one of the following areas:

• Homes: Property, Investment and Repairs
• Care and Central Services
• Customer: Understanding our customers and the services they use

Working closely with colleagues across the organisation, you’ll provide expert advice on data, maintain and enhance reporting solutions, and deliver insightful analysis that supports strategic and operational decision-making.

You’ll play a central role in the design and delivery of our Performance Reporting Framework, helping to develop and quality assure key performance indicators (KPIs), metrics, and reporting processes. You’ll also undertake analytical projects to support service reviews, demand analysis, and deeper understanding of organisational performance.

What we are looking for

• Experience in a technical, analytical or data role (minimum 3 years).
• Extensive knowledge and experience of providing business information and statistical analysis.
• Able to communicate complex information in a concise and accessible way to a variety of audiences.
• Knowledgeable and up to date regarding technology and digital aspects of portfolio.
• Ability to manage tight competing deadlines, and ensure a heavy workload can be managed and delivered effectively.
• Excellent written and verbal communication skills, and good experience of building excellent relationships with stakeholders.
• Presenting data and business information in a relevant and impactful way to senior managers and directors.
• A sound understanding of the challenges facing the housing sector and the regulatory and legal frameworks we operate within.
• Advance SQL Server skills, including query performance optimisation, aggregation and automation.
• Experience formulating ETL routines.
• Ability to use visualisation tools including PowerBi.

Please see the job description for the full list of essential and desirable criteria.

What we can offer you

• We can offer 31 days holiday and bank holiday.
• We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
• Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours: Own it – make it happen Improve it - move things forward. Live it – show understanding and compassion

Our Inclusive Culture

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

Closing date: 18th September 2026

Interview date: 1st October 2026

Interviews may take place throughout the advert We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion. *Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.