Performance and Information Analyst

Central and North West London NHS Foundation Trust; Monkston; On-site; GBP 34,000 - 52,000; Full time

Job summary

Central and North West London NHS Foundation Trust is seeking a Performance Analyst in Milton Keynes to support the Service Directors in data-driven improvements. You will champion the use of the Trust's Tableau BI tool to produce intelligent reports that inform service delivery and performance management.

The role requires excellent data manipulation and visualization skills, strong MS Excel and SQL capabilities, and the ability to work with diverse stakeholders across CNWL services.

Qualifications

• Excellent data manipulation and visualization skills.
• Strong communication skills, verbal and written.
• Ability to develop and present information to stakeholders.
• Systematic, customer-focused problem solving approach.

Responsibilities

• Support Service Directors to ensure the electronic clinical records system is used effectively for data quality improvements.
• Encourage staff to use Tableau to generate intelligent information reports for service monitoring and improvement.
• Carry out routine analyses and prepare reports underpinning contract management, performance management and service development.
• Provide support to CNWL services in planning, monitoring contracts and performance issues; assist with reports by service/borough.
• Develop and maintain timely, accurate information reports and service analyses for internal and external stakeholders.
• Become an expert analyst for specific services and build strong working relationships with performance leads.

Skills

Data analysis

Interpersonal skills

Problem solving

Verbal communication

Written communication

Data visualization

Tools

Tableau

SQL

MS Excel

Job description

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.

• Support and encourage staff to make the best possible use of the Trust's Business Intelligence solution (Tableau) to access and build 'intelligent information' reports that assist staff in their work to monitor and improve service delivery.

• The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.

• The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.

• The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust's key internal and external stakeholders.

• This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a 'systems approach' to problem solving.

• The Milton Keynes Performance Team is a well established experienced team working with operational services to ensure that the performance and information requirements of all services are achieved. The team have a collaborative work ethic ensuring that all team members are supported and skills and experience are shared across the team. The Milton Keynes Performance Team is part of the wider Diggory Finance, Performance and Contracts Divisional Team. Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. \"Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.\" As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form. Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

• The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.

• To prepare and carry out in-depth analyses appropriately and accurately.

• Demonstrate and champion a 'customer focused' approach

• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.

• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.

• Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.

• Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.

• The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles. The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines. The post-holder will need data analysis skills, an innate problem-solving ability and good communication skills, both verbal and written. The post-holder should have strong MS Excel skills and SQL skills. The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines. The post-holder will need data analysis skills, an innate problem-solving ability and good communication skills, both verbal and written. The post-holder should have strong MS Excel skills and SQL skills.