Information and Insights Analyst

NSFT; Norwich; On-site; GBP 32,000 - 39,000; Full time

Job summary

NSFT in Norwich is seeking a Performance and Insights Analyst to join the Initial Response Service (IRS) 24/7. You will provide data quality reports, insight, and performance dashboards, collaborating with clinical and management teams to drive service improvement.

You will triangulate data from BI tools, communicate complex information clearly, support data quality initiatives, and help develop BI tools to demonstrate how the service is performing across NSFT.

Qualifications

• Managing people and service improvement responsibilities.
• Delivery of performance reporting using BI tools including Excel.
• Communicating performance data clearly in reports and presentations.
• Experience within an NHS contracting environment.
• Ability to use BI tools and IT systems to present information.

Responsibilities

• Work in a core analytical function handling data supplied by the BI function.
• Clearly communicate technical information and data in presentations and written formats.
• Collaborate with Locality colleagues and NSFT staff as a business partner.
• Contribute to the development of BI tools to demonstrate performance.
• Support data quality improvement for the Service and the organisation.
• Support organisational improvement within the newly developed IRS service.

Skills

Managing people

Service improvement

Performance reporting

BI tools

Excel

Communication of data

Education

ICT related qualification Level 5

English & Maths level 5

ILM Level 5

Tools

Excel

Word

PowerPoint

Job description

Site County Hall Town Norwich Salary £32,073 - £39,043 gross per annum (pro rata) Salary period Yearly Closing 02/11/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

We are seeking a Performance and Insights Analyst to play a key role within our newly implemented Initial Response Service (IRS) - 24/7 single point of access for secondary care mental health services. The IRS team offers a skilled, flexible and responsive service to ensure that individuals receive a timely, person centred and clinically appropriate response and are directed to the most appropriate service to meet their needs with minimal delay.

The postholder will be based with the clinical team at County Hall, Norwich and work closely with staff, both clinical and management to provide insights, information, performance and data quality reports. The postholder will help develop and produce reports by triangulating data and completing reports in a timely manner, being supported by the wider Performance team.

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Main duties of the job

Work in a core analytical function for the Trust that will be responsible for detailed information analysis using data supplied by the BI function. Analysis will be consistent in approach to avoid any misinterpretation or misrepresentation of the data.

Clearly communicate technical information and data in a way that others can understand and adopt both in presentation and written format.

Work in collaboration with Locality colleagues in a business partner relationship, as well as colleagues from across NSFT.

Understand and contribute towards the development of BI tools to ensure they are optimised to best demonstrate how the team is performing.

Support data quality improvement for the Service, and on specific initiatives to support the data quality agenda across the organisation.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

This is an exciting opportunity for a highly analytical and relationship focussed professional to support organisational improvement within a newly developed service, combining technical and engagement skills to enhance service delivery, development and organisational performance.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Person specification

Experience

• Managing people
• Directly supporting Service improvement
• Delivery of performance reporting using BI tools including Excel
• Communication of performance related detail in reports and presentations
• Working within an NHS contracting environment

Skills

• Ability to use a developing range of IT systems, Business Intelligence Tools and software packages specifically to present information to external and internal audience
• Ability to write confidently in reports explaining issues with actions stated clearly
• Able to cope with change and ongoing transformation and improvement

Knowledge

• Good working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to NHS contracts and business functions
• Management tools, organisational systems and processes relevant to managing in an NHS organisation

Qualifications

• ICT related qualification at Level 5 or above or experience at a good standard using MS Office specifically Excel, Word and PowerPoint
• Maths and English qualifications at level 5 or above or equivalent
• ILM Level 5 or above

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Name Performance Team Job title Performance Improvement Manager Email address [e-mail] Additional information

Sharon Wood, Performance Improvement Manager. [e-mail]