Performance and Information Analyst

CNWL; Milton Keynes; On-site; GBP 38,000 - 52,000; Full time

Job summary

The CNWL NHS Foundation Trust in Milton Keynes is seeking an experienced Performance and Information Analyst to join the Milton Keynes team. You will leverage data manipulation, Excel and SQL, and Tableau to deliver informative reports that support performance management and service development.

The role requires a proactive analyst comfortable working under pressure, capable of training stakeholders, and delivering timely insights across divisions while collaborating with Directors and

Qualifications

• Educated to degree level in a relevant discipline.
• Experience with NHS data standards and data models is desirable.
• Experience in a large, complex organisation.
• Excellent MS Excel and SQL skills.

Responsibilities

• Support Service Directors to ensure data quality improvement programmes.
• Encourage use of the Trust’s BI tool (Tableau) for intelligent information reports.
• Carry out routine analyses and prepare reports to underpin performance management.
• Provide support to key CNWL services with planning, contracts and performance issues.
• Develop and provide service/borough level reports and analyses.
• Contribute to ongoing development of information reports and project delivery.

Skills

MS Excel

SQL

Data analysis

Data visualization

Education

Degree in a relevant discipline

Postgraduate qualification in information/analytics

Tools

Tableau

Job description

Search here to find a new job, a new career, an opportunity to up skill or to simply change your career direction.

Become part of our team.

We care for you as much as you care for others.

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there's always a place for you at CNWL.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Job overview

This is an exciting opportunity for an enthusiastic individual who is interested in a career within Performance and Information in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL’s key internal and external objectives. The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles.

The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.

The post-holder will need data analysis skills, an innate problem-solving ability and good communication skills, both verbal and written. The post-holder should have strong MS Excel skills and SQL skills.

The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.

The post-holder will need data analysis skills, an innate problem-solving ability and good communication skills, both verbal and written. The post-holder should have strong MS Excel skills and SQL skills.

Main duties of the job

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.


• Support and encourage staff to make the best possible use of the Trust’s Business Intelligence solution (Tableau) to access and build ‘intelligent information’ reports that assist staff in their work to monitor and improve service delivery.


• The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.


• The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.


• The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust’s key internal and external stakeholders.


• This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a ‘systems approach’ to problem solving.

Working for our organisation

The Milton Keynes Performance Team is a well established experienced team working with operational services to ensure that the performance and information requirements of all services are achieved. The team have a collaborative work ethic ensuring that all team members are supported and skills and experience are shared across the team. The Milton Keynes Performance Team is part of the wider Diggory Finance, Performance and Contracts Divisional Team.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.”

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Detailed job description and main responsibilities

Note: Please see the Job Description for the full requirements, the below gives an overview of expectations:

• The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.


• To prepare and carry out in-depth analyses appropriately and accurately.


• Demonstrate and champion a ‘customer focused’ approach


• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.


• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.


• Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.


• Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.

Education and Qualifications

• Educated to degree level in a relevant discipline or equivalent professional and management experience


• Evidence of continuing professional development


• Degree or postgraduate qualification in information or business analysis related discipline

Previous Experience

• Previous experience in a relevant role within a large complex organisation


• Previous experience of working within the NHS or social care services


• Expert user of MS Excel


• Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority


• Experience of using common SQL-based query tools


• Previous experience of working within community health, mental health or substance misuse


• Experience use of a BI tool (preferably Tableau) to display complex data

Skills and Knowledge

• Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader ‘business intelligence’ requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings


• Excellent numeric, critical reasoning and data analysis skills – able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text


• Excellent communication and interpersonal skills


• Knowledge of NHS data standards, the NHS data model and the data dictionary


• Good knowledge of commissioning-related systems and data flows


• Able to work flexibly, responding rapidly to changing priorities


• Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines


• Able to work both as a motivated individual and a team player, prioritising his/her workload effectively and contributing to the overall workload of the team

Use of Artificial Intelligence (AI)

AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

• Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.


• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system


• Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.


• If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Natalie Hill Job title Performance and Information Team Manager Email address [e-mail]