Performance Analyst SFIA 5 – Data Insights Lead

TXP; Shrewsbury; Hybrid; GBP 82,000 - 111,000; Full time

Job summary

Capgemini is seeking an experienced Performance Analyst (SFIA Level 5) to support HMRC’s digital services portfolio. You will leverage data to assess service performance, identify trends and risks, and provide actionable insights for operational and delivery decisions.

In this hybrid, UK-based role, you will work with delivery, product, technical and leadership teams, owning performance analysis activities and driving continuous improvement across the programme.

Qualifications

• Proven performance analysis experience in complex digital/transformation programmes.
• Active SC Clearance.
• Strong analytical and problem-solving skills.
• SQL for data interrogation and analysis.
• Experience developing KPIs, dashboards, and management information reporting.
• Ability to analyse large datasets and convert findings into business insights.
• Excellent communication and stakeholder management skills.
• Experience presenting analytical findings to senior stakeholders.

Responsibilities

• Lead performance analysis across a large-scale digital service.
• Define, implement, and maintain meaningful performance measures, metrics, and KPIs.
• Monitor service performance and identify trends, risks, anomalies, and opportunities for improvement.
• Conduct detailed analysis of operational, service, and transactional data to support decision-making.
• Use SQL to interrogate, extract, and analyse data from multiple sources.
• Develop and maintain dashboards, reports, and management information products.
• Produce clear and insightful performance reporting for technical and non-technical audiences.
• Ensure data accuracy, consistency, and integrity across reporting outputs.
• Translate complex datasets into meaningful, actionable insights.
• Provide evidence-based recommendations to improve service performance and user outcomes.
• Present analytical findings to senior stakeholders.
• Support strategic, operational, and delivery decisions through robust analysis.
• Work closely with delivery managers, product teams, technical teams, and operational stakeholders.
• Build strong relationships across multidisciplinary teams.
• Support a data-driven culture by promoting the effective use of performance information.
• Provide analytical leadership and guidance to colleagues where required.
• Identify opportunities to improve measurement frameworks and reporting approaches.
• Promote best practice in performance analysis across the wider team.
• Contribute to the development of analytical standards, methods, and processes.

Skills

SQL data interrogation

Data analysis

Stakeholder engagement

Data visualization

Communication skills

Independent ownership

Agile delivery

Tools

Power BI

Tableau

BI platforms

Job description

Capgemini is seeking an experienced Performance Analyst (SFIA Level 5) to support HMRC’s digital services portfolio. You will leverage data to assess service performance, identify trends and risks, and provide actionable insights for operational and delivery decisions.

In this hybrid, UK-based role, you will work with delivery, product, technical and leadership teams, owning performance analysis activities and driving continuous improvement across the programme.