Senior Performance Analyst (SFIA 5) – Data Insights Lead

TXP

Telford

Hybrid

GBP 84,000 - 110,000

Full time

2 days ago

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Job summary

Capgemini / HMRC seeks an experienced Performance Analyst (SFIA Level 5) to support a major digital service. You will analyse performance data, identify trends and risks, and provide actionable insights to guide operational, technical, and delivery decisions.

Working with delivery, product and leadership teams, you will own performance analysis activities, develop KPIs and dashboards using SQL and BI tools, and promote a data-driven culture across multidisciplinary teams.

Qualifications

Proven experience as Performance Analyst in large digital or transformation programmes.
Active SC Clearance.
Strong analytical and problem-solving skills.
Practical experience using SQL for data interrogation and analysis.
Experience developing KPIs, dashboards and management information reporting.
Excellent communication and stakeholder management skills.
Experience presenting findings to senior stakeholders.
Experience working in Agile and multidisciplinary delivery environments.

Responsibilities

Lead performance analysis across a large-scale digital service.
Define, implement, and maintain KPIs and dashboards.
Monitor performance, identify trends, risks, anomalies, and opportunities for improvement.
Analyze operational, service, and transactional data to support decision-making.
Develop reports and MI outputs for technical and non-technical audiences.
Engage with delivery managers, product and technical teams, and stakeholders.
Promote a data-driven culture and provide analytical leadership.