Digital Performance Analyst

CBS Butler; Telford; Hybrid; GBP 59,000 - 83,000; Full time

Job summary

CBS Butler is seeking a Digital Performance Analyst for a 6-month rolling contract in Telford. Hybrid working with 2-3 days on site, and an daily rate of £385 inside IR35. Security clearance (Active SC) is required.

You will build performance measurement frameworks, analyse service performance, and translate data into actionable recommendations, collaborating with project teams and digital specialists to improve outcomes.

Qualifications

• Proven experience in performance analysis, data analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks, KPIs or other evaluation methodologies.
• Strong analytical skills, with the ability to interpret complex data and communicate clear, actionable findings.
• Experience working with both qualitative and quantitative data.
• The confidence to engage stakeholders, challenge assumptions and influence decisions.

Responsibilities

• Build performance frameworks - develop and adapt measurement approaches to assess the effectiveness, efficiency and accuracy of digital services and products.
• Turn data into decisions - analyse qualitative and quantitative data, creating compelling, evidence-based insights and recommendations for stakeholders.
• Drive continuous improvement - use performance findings to inform the iterative design and development of digital services.
• Evaluate analytics tools - work with project teams to identify, implement and validate appropriate tools against agreed performance frameworks.
• Champion data quality - ensure analysis is accurate, robust and reliable.
• Influence and collaborate - challenge thinking from a digital perspective and work alongside analytical professionals, particularly user researchers, to develop a rounded understanding of service performance.

Skills

Performance analysis

Data analysis

KPIs

Stakeholder engagement

Qualitative data

Quantitative data

Job description

Job title: Digital Performance Analyst

Rate: £385 per day, Inside IR35

Duration: 6 months rolling

Location: Telford/Hybrid (2-3 days per week on site)
Active SC security clearance is required for this role.

We're looking for an experienced Digital Performance Analyst to join a high-profile digital project, developing performance measurement frameworks, analysing service and product performance, and translating data into actionable recommendations.

This is an opportunity to influence how digital services are measured, evaluated and improved, working closely with project teams and digital specialists to deliver meaningful outcomes.

Responsibilities

• Build performance frameworks - develop and adapt measurement approaches to assess the effectiveness, efficiency and accuracy of digital services and products.
• Turn data into decisions - analyse qualitative and quantitative data, creating compelling, evidence-based insights and recommendations for stakeholders.
• Drive continuous improvement - use performance findings to inform the iterative design and development of digital services.
• Evaluate analytics tools - work with project teams to identify, implement and validate appropriate tools against agreed performance frameworks.
• Champion data quality - ensure analysis is accurate, robust and reliable.
• Influence and collaborate - challenge thinking from a digital perspective and work alongside analytical professionals, particularly user researchers, to develop a rounded understanding of service performance.

Expereince

• Proven experience in performance analysis, data analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks, KPIs or other evaluation methodologies.
• Strong analytical skills, with the ability to interpret complex data and communicate clear, actionable findings.
• Experience working with both qualitative and quantitative data.
• The confidence to engage stakeholders, challenge assumptions and influence decisions.