Service Performance Insight Analyst

Sse Enterprise; Glasgow; Híbrido; GBP 51.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Gym memberships

Online GP

Counselling service

Cycle to Work

Maternity pay

Paternity leave

Descripción de la vacante

The SSE IT division is seeking an IT Service Performance Analyst to join its service management team in the UK. The role focuses on turning end-to-end performance data into actionable insight to support decision-making and continual improvement.

You will collaborate with stakeholders across functions to identify reporting needs, analyse trends and communicate findings to improve the digital experience. The role offers a Permanent, Full Time position with flexible first options and hybrid working.

Formación

• Understanding of service management principles across teams.
• Experience collating information from multiple sources to analyze performance.
• Ability to visualise and articulate analysis findings clearly.
• Collaborative skills with diverse stakeholders and teams.
• Ability to work independently with a structured, analytical approach.

Responsabilidades

• Identify performance information needs across the end-to-end service value chain.
• Plan, prioritise and deliver regular trend-based analysis with clear reports.
• Interpret findings with stakeholders to identify issues and improvement areas.
• Monitor performance trends and the impact of improvement activities.
• Support governance forums and prepare engagement content.

Conocimientos

Service management

Stakeholder collaboration

Data interpretation

Clear communication

Independent working

Descripción del empleo

The SSE IT division is seeking an IT Service Performance Analyst to join its service management team in the UK. The role focuses on turning end-to-end performance data into actionable insight to support decision-making and continual improvement.

You will collaborate with stakeholders across functions to identify reporting needs, analyse trends and communicate findings to improve the digital experience. The role offers a Permanent, Full Time position with flexible first options and hybrid working.