People Services Team Lead — Hybrid HR & Service Delivery

Haven; Hemel Hempstead; Híbrido; GBP 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday Buy Scheme

Annual bonus

Hotel discounts (Haven & Warner)

Wellbeing support

Career pathways

Descripción de la vacante

Haven is seeking a People Services Team Leader in Hemel Hempstead, a hybrid role requiring three days in the office. You will lead a team of People Services Administrators, own day-to-day service delivery, and drive improvements to our HR processes.

You’ll work within our Breath of Fresh Air culture to support thousands of team members across Haven’s parks and central support centre. The ideal candidate has strong HR administration experience, team leadership skills, and a track record of

Formación

• Experience leading a team of HR/People Services professionals.
• Hands-on HR administration across employee lifecycles.
• Ability to manage high-volume service delivery with accuracy and compliance.
• Data-driven mindset using service metrics to drive improvements.

Responsabilidades

• Lead and develop a People Services team, coaching performance and ownership.
• Oversee day-to-day service delivery, queues, escalations and compliance.
• Manage employee lifecycle transactions with accuracy and confidentiality.
• Embed improvements through collaboration with ER and Policy teams.
• Partner with Workday, People teams and leaders to solve problems.

Conocimientos

People leadership

HR administration

Service management

Data-driven improvements

Communication

Educación

HR-related qualification (preferred)

Herramientas

Workday

Descripción del empleo

Haven is seeking a People Services Team Leader in Hemel Hempstead, a hybrid role requiring three days in the office. You will lead a team of People Services Administrators, own day-to-day service delivery, and drive improvements to our HR processes.

You’ll work within our Breath of Fresh Air culture to support thousands of team members across Haven’s parks and central support centre. The ideal candidate has strong HR administration experience, team leadership skills, and a track record of