People Services Team Leader – Haven

Haven; Hemel Hempstead; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Holiday Buy Scheme

Annual bonus

20% discount on Haven and WarnerHotels

Comprehensive wellbeing support

Learning and Development opportunities

Enhanced family friendly policies

Job summary

Haven in Hemel Hempstead is seeking an experienced People Services Team Leader to guide a team of People Services Administrators, manage day‑to‑day service delivery, and drive improvements across HR processes.

You will own performance, ensure compliance, and collaborate with Workday and business leaders to support a high‑performing, citizen‑focused People Services function in a hybrid environment.

Qualifications

• Experience leading and developing a team of professionals.
• Hands-on HR administration experience with lifecycle processes.
• Ability to manage busy services, prioritise requests and escalations.
• Data-driven approach to identify problems and drive improvements.
• Clear communication and cross-functional collaboration.

Responsibilities

• Lead and develop a team of People Services Administrators.
• Own day-to-day service delivery, monitor standards and queues.
• Oversee employee lifecycle transactions with accuracy and compliance.
• Ensure operational compliance, audits and process improvements.
• Drive continuous improvement using service metrics and data.
• Partner with Workday and business leaders to implement improvements.

Skills

Team leadership

HR administration

Service management

Performance metrics

Communication

Tools

Workday

Job description

People Services Team Leader

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

At Haven, our People Services team supports thousands of team members across our 40 parks and in our central support centre. As we continue to improve our people services, systems and ways of working, we want to make it simpler and easier for our team members and leaders to get the support they need.

We’re looking for an experienced People Services Team Leader who brings together strong HR administration expertise and confident people leadership. You’ll lead a team of People Services Administrators, take ownership of day‑to‑day service delivery and help us improve how we work.

It’s a hands‑on role to build a capable team, deliver responsive service, and make a real difference to team experience across Haven. You’ll develop your team, shape day‑to‑day operations, and see the impact of improvements you implement. Our Breath of Fresh Air values – Do It with Pride, Bring the Sunshine and Dare to Care – guide how we work, taking pride in getting things right, supporting each other, and caring about every team member’s experience.

What you will be doing:

• Leading and developing your team – Coaching, managing performance, setting clear expectations and fostering ownership, collaboration and accountability.
• Owning day‑to‑day service delivery – Allocating work, monitoring standards, managing queues, resolving escalations and balancing responsiveness with quality and accuracy.
• Bringing HR administration expertise – Overseeing employee lifecycle transactions, resolving complex queries and ensuring processes are accurate, secure and consistent.
• Own operational compliance and controls: Ensure HR processes and controls are carried out consistently, oversee routine compliance checks and audits, follow up on gaps and exceptions, and work with the ER and Policy team to resolve issues and embed improvements.
• Driving continuous improvement – Tracking service levels, spotting recurring problems, improving processes, reducing avoidable queries and maintaining clear resources for self‑service.
• Building cross‑functional partnerships – Working with Workday, People team and business leaders to solve problems, supporting implementation and embedding improvements whilst keeping team member and leader needs front and centre.

What we’d like you to bring:

• Team leadership experience – Proven ability to lead, coach and manage a team; set expectations; give feedback and address performance issues.
• Strong HR administration expertise – Hands‑on experience with employee lifecycle processes, data accuracy, confidentiality, compliance controls and operational audits.
• Service management capability – Experience managing busy services, prioritising competing demands and handling queries and escalations with sound judgement.
• Performance‑driven mindset – Confidence using service data and performance measures to identify problems and drive measurable improvements.
• Communication and collaboration skills – Clear communicator who builds relationships, works effectively across teams and takes a practical approach to simplifying processes and improving experience.
• Desirable: HR shared‑services background, case management or knowledge‑base tools, HR system experience (Workday or similar).

What’s In It For You?

• ‘Holiday Buy Scheme’
• Annual bonus
• Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support – Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of the award‑winning Bourne Leisure family

• Haven & Warner Hotels – with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead.

What’s it like to work with us?

We’re defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office‑based, occasionally on Park or at external events), and we’re genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part‑time, or job‑share options where possible.

What to expect in recruitment

The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we’re here to help. Get in touch at [e-mail] with any questions.

What We Offer

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)