People Services Specialist

Zscaler LATAM; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a People Services Specialist, where your passion for human resources will help shape the future of work. In this dynamic role, you'll support the global People Services team, enhancing operations and providing exceptional support to employees. You'll manage employee requests, oversee HR data, and assist in transforming the People Ops department. This innovative firm values organizational culture and is committed to creating a positive work environment. If you're ready to make a significant impact and drive change in a fast-growing organization, this opportunity is perfect for you.

Qualifications

• Experience in HR required, with familiarity in People Ops or HR technologies preferred.
• Strong communication skills and experience with ticketing software are essential.

Responsibilities

• Provide excellent employee experience through operational excellence.
• Manage employee data and support cross-functional programs.

Skills

Human Resources Experience

People Operations Knowledge

ServiceNow

Communication Skills

Excel Skills

Proficiency in European Languages

Tools

HRIS

Ticketing Software

Job description

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

Job Description:

We are currently seeking a People Services Specialist to join our team as we continue to expand our growing People & Culture Function. This role will help to support our global People Services team and employees around the world. The ideal candidate will have the opportunity to support and transform our regional processes, enhance our operations, and provide excellent support to our employees. This role reports to the Manager, People Services Team in EMEA.

Responsibilities:

1. Provide a frustration-free employee experience through operational excellence and timely inquiry management.
2. Operate as primary resource for employee requests through internal ticketing system (ServiceNow).
3. Manage daily administration of employee data in our internal HRIS and various support systems.
4. Support cross-functional programs between operations, payroll and internal P&C teams, while creating opportunities to transform current processes.
5. Assist in the transformation of the People Ops department through project-based initiatives as Zscaler continues to scale.

Minimum Qualifications:

1. Experience working in human resources is required, with added benefit if you have familiarity with People Operations or HR technologies.
2. Experience with supporting employees through a ticketing software (i.e., ServiceNow).
3. Excellent written and verbal communication skills.

Preferred Qualifications:

1. Experience supporting HR functions across multiple EMEA countries.
2. A passion for organisational culture, designing the future of work and human-centric People strategies.
3. Strong Excel skills.
4. Proficiency in another European language is an asset.