Partner Validation and Services Specialist

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Partner Validation and Services Specialist to enhance the success of strategic partners. This full-time role in a hybrid model involves resolving complex partner issues, onboarding, and training partners. With a focus on customer service and compliance, the ideal candidate will possess strong technical support experience and excellent communication skills. Join a diverse and inclusive team that values employee growth and strives to make a meaningful impact in the industry.

Qualifications

• 5+ years of technical support experience required.
• Bachelor's degree or equivalent in business or technical field.

Responsibilities

• Manage daily activities related to maintaining partners.
• Resolve support issues and manage escalations.

Skills

Technical Support

Customer Service

Problem Solving

Time Management

Communication Skills

Organizational Skills

Attention to Detail

Education

Bachelor’s Degree in Business or Technical Field

Tools

Windows

Office Products

Job description

Partner Validation and Services Specialist, London

Client: Sectigo

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

b8db023fd98a

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are looking for a Partner Validation and Services Specialist to join our growing global team at Sectigo.

The Partner Validation and Services Specialist plays a crucial role in fostering the growth and success of our strategic partners and resellers. Responsibilities include resolving complex partner issues through research, implementation, and troubleshooting, as well as collaborating with cross-functional teams to onboard, train, and support our partners.

This full-time role operates in a hybrid model, requiring at least 3 days per week at our London office. It reports to the Manager, Partner Validation and Services.

Core responsibilities include:

1. Managing daily activities related to maintaining Sectigo’s partners
2. Assisting in integrating validation workflows into partner architectures
3. Providing excellent customer service via phone and email
4. Resolving support issues and managing escalations
5. Becoming a subject matter expert in Sectigo products, channels, validation processes, and policies
6. Sharing knowledge and conducting training for partners
7. Processing orders for TLS and other security products in compliance with industry standards
8. Performing additional duties as assigned

Qualifications:

• Bachelor’s degree or equivalent in business or a technical field
• Minimum 5 years of technical support experience
• Comfort with APIs, web applications, and integrations
• Experience in customer service and regulatory compliance environments
• Proficiency with Windows and Office products

Desired skills and qualities:

• Fluency in English; additional languages are a plus
• Self-motivated problem solver with good time management
• Knowledge of TLS PKI products and services
• Strong PKI compliance knowledge and ability to simplify complex concepts
• Ability to work independently and in teams
• Integrity, fairness, and a persuasive, friendly personality
• Excellent communication, organizational, and multitasking skills
• Quick learner with attention to detail and patience
• Understanding of corporate environments

Additional Information:

Join Sectigo’s global team and make a meaningful impact. We value diversity, inclusion, and employee growth, fostering a positive and engaging work environment. We believe in doing good business and making a difference both locally and globally.