People Services Executive

Omnicom Media; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Omnicom Media seeks a People Services Executive to execute People transactions, support employees, and ensure accurate data handling within the People Services Hub.

You will contribute to efficient service delivery, maintain data quality in Workday, and collaborate with cross-functional teams while adhering to policies and governance.

Qualifications

• 2–3 years in People transaction processing or HR shared services (advantageous).
• Experience supporting employees and stakeholders in a fast-paced environment.
• Familiarity with HR policies, data protection and reporting practices.

Responsibilities

• Execute a range of People transactions, including data changes, payroll updates, benefits enrolment and leave administration.
• Respond to employee and stakeholder inquiries with accurate information and a customer-focused approach.
• Maintain data integrity in Workday, conduct regular audits and corrections as needed.

Skills

Attention to detail

Communication

Multitasking

Customer-focused

Problem-solving

Prioritisation

Education

People certification/qualification

Tools

Workday HRIS

Microsoft Office

Job description

Job Description

Role Purpose: The People Services Executive is a key member of the People Services Hub responsible for executing People transactions and providing exceptional support to employees and stakeholders. This role contributes to the overall efficiency of People services delivery and excellence, ensuring accurate and timely processing of People service requests.

Agency

Omnicom Media

Job Function

People and Culture

Job Subfunction

People Operations

Job Description

Role Purpose: The People Services Executive is a key member of the People Services Hub responsible for executing People transactions and providing exceptional support to employees and stakeholders. This role contributes to the overall efficiency of People services delivery and excellence, ensuring accurate and timely processing of People service requests.

Key Responsibilities

• People Transaction Processing: Execute a variety of People transactions, including but not limited to employee data changes, payroll updates, benefits enrolment, and leave administration, adhering to Group processes and guidelines.
• Employee Support: Respond promptly to People enquiries from employees and stakeholders, providing accurate information, guidance, and issue resolution in a professional and customer-centric manner.
• Data Integrity: Maintain the accuracy and completeness of employee data in Workday, performing regular data audits and corrections as necessary.
• Documentations & Records: Ensure proper documentation of People transactions, maintaining organised and confidential employee records in compliance with data protection regulations.
• Process Improvement: Identify opportunities for process optimisation and efficiency enhancement within People Services (Operations), contributing to the continuous improvement efforts of the team.
• Policy Adherence: Ensure compliance with People policies, procedures, and legal requirements in all People transactions and interactions.
• Reporting & Analytics: Assist in generating regular People reports and analytics to support decision-making, track trends, and monitor key People metrics.
• Learning and Knowledge Sharing: Participate in knowledge sharing activities, contribute to training materials, and assist in training new team members on People processes and systems.
• Cross-functional Collaboration: Collaborate with the agency People Partners, CoEs and other departments to address employee needs and contribute to People projects and initiatives.
• Quality Control: Support quality assurance efforts by participating in regular data and transaction audits to ensure accuracy and consistency.

Role Requirements

Professional qualification(s): People certification/qualification is preferred.

Work Experience: Minimum experience of 2-3 years in People transaction processing, employee support, and exposure to People shared services operations is advantageous.

Skills & Competencies

• Proficiency in HRIS systems and Microsoft Office applications.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Customer-focussed attitude with a commitment to delivering high quality service.
• Ability to manage multiple tasks and prioritise effectively.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

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