People Services Administrator (6 Month FTC)

7EQ McCann Central; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Omnicom Group seeks a People Services Administrator to join the Solihull-based team, offering hybrid working. The role covers incoming HR queries, onboarding/offboarding, data entry, and benefits administration, ensuring accuracy and compliance across HR processes.

You will support the People Service Executives and Manager with reporting, audits, and process improvements while learning HR policies and Employment Law. Office presence is required part of the week.

Qualifications

• Experience in HR Operations or HRIS systems.
• Strong data entry and accuracy.
• Proactive in process improvement and learning.

Responsibilities

• Answer incoming queries and signpost standard responses.
• Assist onboarding/offboarding and changes including letters.
• Maintain staff files and assist with audits and payroll/benefits queries.
• Run monthly reports (headcount, probation, absences) and prepare ad-hoc reports.
• Support HR operations with GDPR and data security training.

Skills

HRIS systems

Microsoft Office

Data entry

Customer service

Attention to detail

Workday familiarity

Tools

Workday

Job description

Agency: McCann Job Function: Non Standard Job Profiles Job Subfunction: Contingent Job Description: People Services Administrator Solihull, Hybrid working

Key Responsibilities:

• Incoming queries
• Signposting and sharing standard responses to incoming enquiries
• Triaging and escalating incoming queries where appropriate to People Services Executives or the People Services Manager and/or other People Team as per guidelines
• Maintaining customer focused and results driven at all times
• Onboarding/Offboarding/Employment Changes:
• Drafting changes of terms and processing resignation and probation letters
• Data entry on Workday, updating staff files, completing, following up/filing reference requests incoming/outgoing
• Arranging induction/access pass/IT kit
• Issuing probation/fixed term contract/contingent worker end date reminders
• Supporting People Service Executives and People Service Manager with other onboarding, offboarding and employment change administration and projects where required
• Compliance, Systems & Reporting:
• Processing purchase orders and supplier invoices for the people team
• Running standard monthly reports - headcount, FTC, probation review dates, contingent worker expiry dates, SOX IT audit, absence, reports for finance etc
• Supporting People Service Executives and People Service Manager with staff file and Right to Work in the UK audits, expiry reminders, ad-hoc reports and staff file updates
• Payroll & Benefits:
• Adding and removing employees from benefits platforms, checking usage stats
• Providing responses and sign posting to incoming queries relating to payroll and benefits
• Triaging and escalating incoming queries to Payroll team or People Services Executives as per guidelines
• Supporting People Services Hub with other payroll and benefits related administration where required
• Managing Self: The People Services Administrator will be proactive in upskilling knowledge in the HR Operations space and personal development – including completing GDPR & data security training, becoming an expert on applying our HR policies and guidelines, completing any other assigned learning, attending Employment Law training and embracing development opportunities and other opportunities as they arise.

Skills & Competencies:

• Essential skills: High level of attention to detail
• Previous experience working in a HR Operations role / confidence with HRIS systems
• A passion for continuous process improvement
• A good understanding of MS Office, with experience using Word as a minimum with a confident approach to learning new systems and processes
• Customer-focused attitude with excellent communication skills and a commitment to delivering high quality service
• Ideally, You Will Have Familiarity with Workday would be beneficial
• Some experience in a process driven environment and managing multiple tasks and prioritising effectively
• Awareness of the types of procedures that People Operations Centre of Excellence (CoE) undertakes with an understanding of HR policies
• Data entry skills, with a track record of 100% accuracy

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent.

We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.

We strongly believe that celebrating what makes us different makes us better together.

Join us—we look forward to getting to know you.

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Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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