People Operations Coordinator

GB Bank; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking a People Operations Coordinator to enhance employee engagement and ensure compliance across all HR functions. This role will involve managing various HR services including recruitment, payroll administration, and employee data management. The ideal candidate will have a degree, relevant HR experience, and excellent organizational skills to thrive in a fast-paced environment. The position offers opportunities for collaboration in a people-first culture.

Qualifications

• Understanding of HR practices and legal requirements.
• Professional accreditations from recognised industry bodies preferred.
• Relevant HR or People Operations experience in a regulated environment.

Responsibilities

• Deliver high-quality transactional People services across the employee lifecycle.
• Coordinate the end-to-end recruitment process for a smooth candidate experience.
• Act as the first point of contact for payroll queries.

Skills

Knowledge of HRIS

Ability to analyse data

Strong organisational skills

Collaborative and approachable

Excellent written and verbal communication

Proficiency in Microsoft Excel

Education

Degree or equivalent higher education qualification

Tools

HRIS

Applicant Tracking Systems

Payroll systems

Job description

People Operations Coordinator – GB Bank

The People Operations Coordinator is a key role in ensuring every employee has a seamless and positive experience across the employee lifecycle. The role supports the People Operations Lead and wider People team to deliver high-quality services that enhance employee engagement, compliance, and organisational effectiveness. This role is essential in building a high‑performing, people‑first culture while driving continuous improvement based on employee and business feedback.

Key responsibilities

People Operations

• Deliver high‑quality transactional People services across the employee lifecycle, ensuring accuracy and consistency.
• Prepare employment documents (contracts, offer letters, change of terms letters, probation outcome letters) with consistency and compliance.
• Manage starters, movers, and leavers, ensuring a seamless employee experience and compliance with data/security processes.
• Act as the first point of contact for transactional People queries, escalating to the People Operations Lead or People Business Partner when required.
• Administer and coordinate the onboarding process, ensuring new employees have an excellent experience from day one.
• Work with an employee engagement team to coordinate office events and celebrations to support engagement and culture.
• Act as a backup to the Office Manager when required, ensuring smooth day‑to‑day operations.
• Manage the People, Careers and Payroll inbox, prioritising and resolving queries promptly and to completion.

Data and Systems

• Support and maintain the People system, ensuring information is processed accurately and securely.
• Maintain accurate employee records in line with GDPR and data privacy standards.
• Assist in the production of timely People data and reporting which are used to identify trends.

Recruitment Administration

• Coordinate the end‑to‑end recruitment process, ensuring a smooth and professional candidate experience.
• Manage job postings, applicant tracking, and interview scheduling with accuracy and timeliness.
• Act as the primary point of contact for candidates, providing clear communication and timely updates.
• Partner with hiring managers to support interview logistics and selection processes.
• Maintain compliant and organised recruitment data adhering to GDPR and data protection requirements, while supporting reporting on pipeline activity and hiring metrics.

Payroll Administration

• Maintain and update employee payroll records with precision and confidentiality.
• Act as the first point of contact for payroll queries, resolving issues quickly and professionally.
• Prepare monthly payroll submissions confidently and accurately, with minimal supervision.
• Partner with finance and payroll providers to ensure compliance and resolving queries.
• Support payroll reporting and analytics.

Reward, Compensation and Benefits

• Ensure timely and accurate administration of all benefits, including enrolment and offboarding.
• Assist in the development, implementation, and management of new benefit programmes.

Compliance

• Support monthly reporting by providing accurate MI to business units and leadership.
• Ensure compliance with employment legislation, including Right to Work checks, vetting, and re‑vetting.
• Administer ongoing and annual compliance requirements, including SMCR administration and reporting.
• Administer mandatory training assignments, reporting on completion rates and compliance levels.
• Ensure we meet our legal and regulatory obligations by managing compliance checks and reporting with accuracy and efficiency.

Projects

• Contribute to continuous improvement projects that enhance employee engagement, streamline processes, and evolve our people systems.

Key Role Attributes

• Knowledge of HRIS, Applicant Tracking Systems, and payroll systems (experience with HiBob and TeamTailor desirable).
• Ability to analyse data, identify trends, and provide insights to support decision‑making.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Collaborative and approachable, with a proactive mindset to improve processes and enhance employee experience.
• Understanding of HR practices and legal requirements.
• Excellent written and verbal communication skills with strong attention to detail.
• A proactive, people‑first mindset with the ability to juggle multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Professional Qualifications

• Degree, equivalent higher education qualification or demonstrable experience working in HR and administration.
• Professional accreditations from recognised industry bodies and a commitment to ongoing development are preferred.
• Relevant HR or People Operations experience, ideally with exposure to financial services or a regulated environment.
• Demonstrable experience in relevant roles and organisations.