People Services Coordinator | Employee Experience & Onboarding

The Bread Factory; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bread discount

Holiday entitlement 25 days + BH

Retail discounts

24-hour GP service

Cycle to work

Job summary

The Bread Factory is seeking a People Services Coordinator to deliver high-quality HR operations across our business. You will manage the employee lifecycle, support onboarding and departures, prepare contracts, respond to queries, and maintain accurate systems and data.

This role requires strong organisational skills, a customer-focused mindset and proficiency with HR systems and Microsoft Office. You will work with the wider People Team on projects and improvements across multiple sites.

Qualifications

• Experience in HR, People Services, Shared Services or a similar administrative role.
• Excellent organisation skills and a great eye for detail.
• A strong customer service mindset and genuinely enjoy helping people.
• Experience using HR or People systems.
• Confidence using Microsoft Office.
• Great written and verbal communication skills.
• The ability to manage different priorities in a busy, fast-paced environment.
• A can-do, solutions-focused approach and the confidence to take ownership.
• A curious mindset and an interest in finding better ways of doing things.
• Experience working in a multi-site business.
• Experience using Fourth or a similar HR system.
• Experience supporting process improvement projects.

Responsibilities

• Support the employee journey from joining us through to leaving us, including onboarding, probation, changes and leavers.
• Prepare contracts, letters and other employee documents accurately and on time.
• Respond to colleague and manager questions through Zendesk and other channels.
• Providing a friendly, helpful and solution-focused service, resolving queries at first contact.
• Keeping employee records and People systems accurate and up to date.
• Supporting reporting, system administration and improvements to our People processes.
• Helping to test and introduce new system functionality and better ways of working.
• Creating and keeping People Services guides, templates and processes up to date.
• Spotting opportunities to make things simpler, quicker and better.
• Working with the wider People Team on projects and continuous improvement.
• Sharing knowledge, supporting your teammates and helping during busy periods.

Skills

HR Administration

Organisation

Customer service

Communication

Multitasking

Data accuracy

Tools

Microsoft Office

Fourth HR

Job description

The Bread Factory is seeking a People Services Coordinator to deliver high-quality HR operations across our business. You will manage the employee lifecycle, support onboarding and departures, prepare contracts, respond to queries, and maintain accurate systems and data.

This role requires strong organisational skills, a customer-focused mindset and proficiency with HR systems and Microsoft Office. You will work with the wider People Team on projects and improvements across multiple sites.