People Services Assistant

The Methodist Church in Britain; Stockport; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Living Wage Employer

NHS Pension Scheme and NHS fleet

NHS Blue Light card and discount

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement

Job summary

Mastercall Healthcare is seeking a People Services Assistant to support the People & Organisational Development team in delivering admin across the employee lifecycle. You will manage contracts, onboarding, and HR records while ensuring GDPR compliance and accurate reporting.

The role blends customer service with digital work, acting as a super user for People systems and identifying opportunities to automate routine processes. CIPD Level 3 or equivalent experience is required.

Qualifications

• CIPD Level 3 qualification, or equivalent professional experience, with evidence of CPD.
• Significant administrative or operational support in a People/HR environment.
• Experience using HR systems and Microsoft 365 to produce accurate records and reports.

Responsibilities

• Deliver People Services admin across the employee lifecycle: contracts, employment changes, compliance checks and people records.
• Maintain HR systems and electronic records, ensuring accuracy, security and GDPR compliance.
• Produce routine workforce reports, management information and People metrics.
• Coordinate recruitment from advert to appointment, supporting managers and candidates.
• Act as super user for People systems and explore automation using AI-enabled solutions.

Skills

Organisational skills

Attention to detail

Communication

Confidentiality

Digital literacy

Education

CIPD Level 3

Tools

HR systems

Microsoft 365

Job description

The People Services Assistant sits in Mastercall Healthcare's People & Organisational Development team, giving operational and administrative support across the People Services function. Core work covers recruitment, onboarding, employee relations records, workforce reporting and People systems, alongside improvement projects. The role mixes customer service with digital work, including acting as super user for People systems and automating routine processes. A CIPD Level 3 qualification, or equivalent professional experience, is needed.

What the job involves

• Deliver People Services admin across the employee lifecycle: contracts, employment changes, compliance checks and people records
• Maintain HR systems and electronic records, ensuring accuracy, security and GDPR compliance
• Produce routine workforce reports, management information and People metrics
• Coordinate mandatory compliance: right to work, DBS, professional registrations and probation monitoring
• Coordinate recruitment from advert to appointment, supporting managers and candidates
• Prepare offer documents, contracts and pre-employment checks
• Coordinate onboarding and induction arrangements
• Maintain recruitment systems and talent pipelines for workforce planning
• Provide employee relations admin: arranging meetings, preparing documents, keeping confidential records and taking notes at formal meetings
• Support People Leads with casework, action plans and deadlines; assist with policy reviews, consultation and change
• Act as super user for People systems, identify automation using digital and AI-enabled solutions, and support new system implementation
• Provide project coordination, meeting administration and support to the People Services Manager and Director of People & OD

What’s required

Qualifications

• CIPD Level 3 qualification, or equivalent professional experience, with evidence of CPD

Experience

• Significant administrative or operational support in a People/HR environment
• Supporting recruitment, onboarding and the employee lifecycle
• Using HR systems and Microsoft 365 to produce accurate records and reports
• Supporting employee relations processes, including documentation and confidential meeting notes
• Supporting projects, continuous improvement or organisational initiatives
• Using automation, workflow tools or AI-enabled technologies to improve admin processes

Skills & knowledge

• Excellent organisational skills, attention to detail and managing competing priorities
• Building positive working relationships and communicating professionally at all levels
• Maintaining confidentiality, sound judgement and integrity
• Embracing innovation, continuous improvement and digital ways of working
• Proactive, collaborative, customer-focused approach, role modelling the Belong, Grow, Thrive framework

Nice to have

• CIPD Level 5 qualification or working towards it
• Experience within healthcare, NHS or VCSE organisations

What’s offered

• Living Wage Employer
• NHS Pension Scheme and NHS fleet
• NHS Blue Light card and discount scheme
• Flexible working
• Career development
• Competitive rates of pay
• Generous holiday entitlement, long service enhancements and option to buy additional leave
• Wellbeing schemes