People & Performance Lead — Employment Services

Reed in Partnership; East Midlands; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Professional & Personal Development

Bi-annual pay reviews

Reed in Partnership benefits

Job summary

Reed in Partnership is seeking a Team Manager to lead a team of Employment Specialists within the Connect to Work programme in the UK. You will drive performance, coach staff, manage relationships with partners and funders, and report on KPIs while ensuring high-quality service delivery and positive participant outcomes.

The role requires a track record in people management, setting and achieving targets, and delivering continuous improvement in a high-volume environment.

Qualifications

• Previous direct line management of a team.
• Experience in a sales, customer service or recruitment industry.
• Track record of working and achieving targets personally as well as managing team targets.
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills.
• Assertiveness, resilience and good decision making skills.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Responsibilities

• People Motivation, Coaching and Development: ensure the smooth running and productive dynamics of the team by acting as a lynchpin between key roles.
• Performance Management and Delivery: manage the team to exceed performance targets and address blocks in the participant journey.
• External Relationships and Stakeholder Management: maintain relationships with fund holders, referral sources, partner organisations and stakeholders.
• Finance and Facilities: ensure financial resources and facilities of the office are maintained.
• Quality and Continuous Improvement: contribute to service delivery improvements to enhance productivity and outcomes.

Skills

People Management

Coaching

Performance Management

Recruitment

Target Achievement

Administration

IT Skills

Decision Making

Assertiveness

Resilience

Education

Two A-Levels or Level 3 Diploma

GCSE English (Grade B)

Job description

Reed in Partnership is seeking a Team Manager to lead a team of Employment Specialists within the Connect to Work programme in the UK. You will drive performance, coach staff, manage relationships with partners and funders, and report on KPIs while ensuring high-quality service delivery and positive participant outcomes.

The role requires a track record in people management, setting and achieving targets, and delivering continuous improvement in a high-volume environment.