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Reed Talent Solutions; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Professional & Personal Development 1

Bi-annual pay reviews

Benefits via Reed in Partnership

Job summary

Reed in Partnership is seeking a Team Leader to guide a team of Employment Specialists, overseeing performance, wellbeing and delivery of jobseeker support services. You will lead by example, ensuring high-quality outcomes and excellent customer service.

You will need a valid UK driving licence and access to your own vehicle to support travel between sites. This role requires strong people management, coaching and collaboration with partners and funders.

Qualifications

• Direct line management of a team.
• Experience in sales, customer service or recruitment.
• Track record of achieving targets.
• Experience in people management including training and coaching.
• Strong administration and IT skills.
• GCSE English or equivalent Level 2.

Responsibilities

• Motivate and coach the team to exceed targets.
• Manage performance, productivity and wellbeing.
• Maintain relationships with fund holders and partner organisations.
• Ensure timely reporting of KPIs.

Skills

Team leadership

People management

Coaching & development

Stakeholder management

Performance management

IT skills

Administration

Decision making

Education

A-Levels or Level 3 Diploma

Job description

Do you pride yourself on your ability to lead and motivate a team?

Do you possess great people management skills and a passion for driving performance?

Then consider the role of a Team Leader at Reed in Partnership!

Please note for this role, a successful candidate will be required to hold a valid UK driving license and have access to their own vehicle.

What is this role about?

A Team Leader leads a team of Employment Specialists in the provision of services to support caseloads of jobseekers into employment. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).

Just some of your day-to-day responsibilities will include:

People Motivation, Coaching and Development

• The Team Leader ensures the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the participant journey towards sustained employment.

Performance Management and Delivery

• A Team Leader manages the team to focus on all elements of the participant journey to sustainable employment, identifying and overcoming blocks, obstacle or inefficiencies in the process through observation and analysis, ensuring that performance targets are exceeded.

External Relationships and Stakeholder Management

• A Team Leader ensures that their team maintains constructive and effective internal relationships with other functions and departments and a positive set of relationships with fund holders, referral sources, partner organisations and political stakeholders in the wider community.

Finance and Facilities

• A Team Leader is responsible for ensuring the financial resources and facilities of their office are maintained in good order.

Quality and Continuous Improvement

• A Team Leader contributes constructively to the overall development of our service delivery, suggesting and making improvements continually to enhance productivity, the customer service experience and the quality of our claims and participant outcomes.

What’s in it for you?

• A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Previous direct line management of a team
• Experience in a sales, customer service or recruitment industry
• Track record of working and achieving targets personally as well as managing team targets
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills
• Assertiveness, Resilience and good Decision making skills
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.