People Partner & Service Lead

Birmingham Hospice; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Meaningful impact

Leadership role

Generous annual leave

Wellbeing programmes

NHS/hospice service recognition

Job summary

Birmingham Hospice is seeking a proactive People Partner & Service Lead to provide leadership for the People Team and enhance the colleague and volunteer experience across all sites in Birmingham.

You will lead day-to-day People services, advise on ER, performance and change, and partner with managers to deliver high-quality, people-centred services that support recruitment, engagement, retention and reward.

Qualifications

• CIPD level 5 qualification or equivalent with extensive practical experience.
• Significant experience in a People function with strong employee relations expertise.
• Knowledge across recruitment, learning and development, employee engagement, organisational development and policy development.
• Experience leading, coaching and developing high-performing People teams.
• Strong stakeholder management with credibility and influence at all levels.

Responsibilities

• Lead day-to-day delivery of our People services, providing expert advice, coaching and support across employee relations, performance and organisational change.
• Work closely with the Head of People to shape and deliver the People Strategy.
• Partner with managers and leaders to attract, recruit, engage, retain and reward our people across Birmingham Hospice.

Skills

CIPD level 5

Employee relations

Stakeholder management

Organisational development

Policy development

Coaching & mentoring

People data & insights

Education

CIPD Level 5 qualification

Job description

Location: Across all sites, including Erdington, Selly Park and various retail sites

Hours: 37.5

Duration: Perm

Salary: Corporate Band B up to £50,000 per annum

DBS: Basic

Lead with purpose. Support with compassion. Make a difference every day.

We are recruiting a People Partner & Service Lead to provide leadership for our People Team and help deliver an exceptional colleague and volunteer experience across Birmingham Hospice.

At Birmingham Hospice, our people and volunteers are at the heart of everything we do. This is an exciting opportunity for an experienced and proactive People professional to lead a dedicated team while partnering with managers and leaders across the organisation to deliver high-quality, people-centred services that support the attraction, recruitment, engagement, retention and reward of our people.

Working closely with the Head of People, you'll lead the day-to-day delivery of our People services, providing expert advice, coaching and support across a wide range of people matters, including employee relations, performance and organisational change. You'll combine operational leadership with strategic influence, helping to shape our people practices, develop our workforce and support the delivery of our People Strategy.

We're looking for someone with strong employee relations expertise, a passion for helping people thrive, and the ability to build trusted relationships across the organisation. In return, you'll play a key role in ensuring Birmingham Hospice remains a great place to work and volunteer, while contributing to a culture where colleagues and volunteers can deliver their very best.

What you'll bring

• CIPD level 5 qualification or equivalent supported by extensive practical experience
• Significant experience working within a People function, with strong employee relations expertise
• Knowledge across key People disciplines, including recruitment, learning and development, employee engagement, organisational development and policy development
• Experience leading, coaching and developing high-performing People teams
• Strong stakeholder management skills, with the ability to build credibility and influence at all levels
• Excellent organisational skills, with the ability to manage multiple priorities and work effectively at pace
• A proactive, pragmatic and solutions-focused approach
• Experience supporting organisational change, workforce planning and service improvement
• Confidence using people data and insights to inform decision-making and drive improvement
• A commitment to delivering high-quality, customer-focused People services

What we offer

• The opportunity to make a meaningful impact in a values-led organisation where people and volunteers are at the heart of everything we do
• A varied and rewarding role that combines operational leadership with strategic influence across the people agenda.
• The opportunity to shape and enhance the colleague and volunteer experience across Birmingham Hospice
• A supportive, collaborative and inclusive culture that encourages innovation, development and wellbeing
• Recognition of prior NHS or hospice service (including pension and annual leave entitlements)
• Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage

For further information or an informal chat, please email Head of People, Estelle Dutton, at [e-mail].