Business Process Partner

Royal Trinity Hospice; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Cycle to work scheme

Season ticket loan (interest-free)

Eye test for DSE users

Glasses cost contribution

Store discount 25%

Life assurance

Job summary

Royal Trinity Hospice is seeking a Business Process Partner to lead the review, design and optimisation of processes across clinical, operational and corporate functions.

You will map current and future-state processes using BPMN, Lean and service design approaches, and support digital transformation aligned with Microsoft 365 and other systems. Strong stakeholder management and practical improvement delivery are essential.

Qualifications

• Degree or equivalent experience in business, IT, transformation or related field.
• Proven experience in process improvement, transformation, operational excellence or business change.
• Strong analytical and problem-solving skills with ability to map and redesign processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the review, design and optimisation of business processes across clinical, operational and corporate functions.
• Collaborate with stakeholders to identify inefficiencies and implement practical improvements aligned to strategy.
• Map current and future-state processes using BPMN, Lean and service design approaches.
• Support digital transformation programmes ensuring processes align with Microsoft 365 and other systems.
• Use data and performance metrics to inform decisions and identify opportunities for continuous improvement.
• Coach colleagues in Agile, Lean and service improvement practices.

Skills

Process improvement

Stakeholder management

Agile & Lean

BPMN & service design

Microsoft 365

Data analysis

Education

Degree in business/IT transformation

Tools

Microsoft 365

Workflow automation

BPMN software

Job description

Salary: £49,500 to £54,900 (Mulberry grade – Gardenia)

Hours: Full-time (37.5 hours/week)

Contract: Permanent

At Royal Trinity Hospice, we are about making a meaningful difference to people’s lives.

As a Business Process Partner, you will play a key role in transforming how we work by reviewing, designing, and improving processes across clinical, operational, and corporate services.

You will work collaboratively with teams to identify opportunities for improvement, support digital adoption and help ensure our processes enable efficient service delivery and high-quality patient care.

Overall purpose of the role

• Lead the review, design and optimisation of business processes across clinical, operational and corporate functions.
• Work with stakeholders to identify inefficiencies and implement practical improvements aligned to organisational strategy.
• Map current and future-state processes using recognised methodologies such as BPMN, Lean and service design approaches.
• Support digital transformation programmes, ensuring processes align with Microsoft 365 and other business systems.
• Use data, performance metrics and customer insight to inform decisions and identify opportunities for continuous improvement.
• Promote a culture of continuous improvement by coaching colleagues in Agile, Lean and service improvement practices.

Skills and experience required

• Evidence of continuing professional development, with a degree or equivalent experience in business, IT, transformation or a related field.
• Proven experience in process improvement, transformation, operational excellence or business change roles.
• Strong analytical and problem-solving skills, with the ability to map, document and redesign processes.
• Excellent communication and stakeholder management skills, with confidence in presenting complex information clearly to different audiences.
• Knowledge of business process management methodologies such as Lean, Six Sigma, BPMN and continuous improvement approaches.
• Good working knowledge of Microsoft 365 and digital tools, with experience of workflow automation or BPM tools desirable.
• Experience working collaboratively across multiple stakeholders and teams; healthcare, hospice or charity sector experience is desirable.
• A flexible, practical and proactive approach, with the ability to build credibility, support change, and deliver sustainable improvements.
• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

Interview date: Week beginning 5 October 2026

As part of our safer recruitment practices, all successful applicants will be subject to full preemployment check based on the NHS standard which includes DBS, Reference checks and Occupational Health clearance.