People Operations Lead - Hybrid (Liverpool) | HR & Change

Vivid Resourcing Ltd; Liverpool; Hybrid; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Leadership responsibility

Influence on HR strategy

Job summary

Vivid Resourcing Ltd is partnering with a leading housing association in Liverpool to recruit an experienced People Operations Manager. The role leads the People Team, delivering strategic and operational HR support across the full employee lifecycle, including ER, recruitment, payroll oversight and HR projects.

Reporting to the Head of People, you will shape HR operations, partner with senior leaders and drive improvements through a period of change, ensuring a high‑quality, business‑facing HR

Qualifications

• Extensive experience in a broad HR/People generalist role.
• Experience leading and developing an HR/People team.
• Expertise in employee relations and complex casework.
• Experience advising managers and handling recruitment, payroll and onboarding.
• CIPD qualification or equivalent professional experience.

Responsibilities

• Lead and develop the People Team to deliver a high‑quality HR service.
• Provide expert HR guidance to managers and staff.
• Handle complex ER cases and coach across the team.
• Oversee payroll processes and payroll provider relationships.
• Manage recruitment, onboarding and ATS usage.
• Coordinate HR operations including performance, L&D, engagement, TUPE, EDI, talent management.
• Partner with operational teams for service improvements.
• Deliver HR projects aligned with the People Strategy.
• Monitor analytics and KPIs to support decisions.
• Support change, restructures and growth.

Skills

HR generalist

People team leadership

Employee relations

Advising managers

Education

CIPD qualification or equivalent

Job description

Vivid Resourcing Ltd is partnering with a leading housing association in Liverpool to recruit an experienced People Operations Manager. The role leads the People Team, delivering strategic and operational HR support across the full employee lifecycle, including ER, recruitment, payroll oversight and HR projects.

Reporting to the Head of People, you will shape HR operations, partner with senior leaders and drive improvements through a period of change, ensuring a high‑quality, business‑facing HR