People Operations Event Supervisor

Oak View Group; Greater Manchester; Presencial; GBP 17 000 - 23 000; Tempo integral

Resumo da oferta

Co-op Live is one of the UK’s leading live entertainment venues, creating unforgettable experiences for fans, artists and visitors. We are seeking a proactive People Operations Events Supervisor to drive event-day workforce operations and ensure teams are prepared and ready to deliver exceptional service at every event.

You will manage staff check-in, deployment, facilities and equipment, while coordinating with the People Operations team to maintain high standards and seamless operations

Qualificações

• Experience supervising teams in hospitality, events, retail or customer-focused environments.
• Strong organisational skills and attention to detail required.
• Ability to make decisions under pressure and maintain high service standards.

Responsabilidades

• Oversee event-day staffing across the venue and act as main contact for casual staff.
• Supervise staff deployment, workforce activities and resolve operational issues quickly.
• Manage staff check-in, uniform distribution and equipment control; support with workforce systems.

Conhecimentos

Supervisory experience

Staff coordination

Hospitality operations

Ferramentas

Ubeya

Humanforce

Descrição da oferta de emprego

About the Venue

Co-op Live is redefining the industry, attracting world-class artists and renowned events while setting new standards in show programming, sound, fan experience, premium hospitality, and food and beverage. We don't just host events; we create unforgettable live experiences for up to 23,500 fans every night, having proudly hosted the BRIT Awards, MOBO Awards, and the forthcoming NBA in-season game among a globally celebrated programme.

Powered by a leading team of professionals passionate about music and live entertainment, we are committed to delivering exceptional experiences before, during, and after every event - meeting and exceeding best-in-class standard for fans, artists, and partners, our local community and planet.

Collaboration is at the heart of all we do, with strong partnerships, including with our naming rights partner Co-op, helping us bring our shared vision to life. As the flagship UK venue for owners and operators Oak View Group (OVG), Co-op Live represents an exciting new era for live entertainment in Europe and beyond, standing proudly within a globally recognised portfolio of world-class venues.

Role Purpose

At Co-op Live, we're creating unforgettable experiences for fans, artists and visitors, and none of it would be possible without the people who bring every event to life. We are looking for a proactive and people-focused People Operations Events Supervisor to play a vital role in the delivery of our event-day workforce operations, ensuring our teams are supported, prepared and ready to deliver exceptional service at every event.

Responsibilities

Reporting to the People Operations Team, you will oversee event-day staffing operations across the venue, acting as a key point of contact for casual event staff and Event Day Staffing Assistants. You will be responsible for supervising staff deployment, coordinating workforce activities and ensuring operational issues are resolved quickly and effectively. Working at the heart of our People Operations function, you'll help ensure every event runs smoothly from a staffing perspective while maintaining the highest operational standards.

A key part of the role involves managing staff check-in processes, workforce deployment, uniform distribution and equipment control. You will support colleagues with workforce management systems, oversee staff facilities and ensure operational areas remain organised, compliant and event-ready throughout the event lifecycle. You'll also carry out readiness checks, support venue operations and collaborate with teams across the business to deliver a seamless experience for both staff and guests.

What Co-op Live gives you

• The chance to work alongside a passionate, high-performing team shaping the future of live entertainment
• Real opportunities to grow, with ongoing development and regular check-ins to keep you moving forward
• The support and tools you need to thrive and make an impact from day one
• A genuine commitment to your wellbeing - because balance matters
• A collaborative, on‑site environment where we come together to deliver something extraordinary

Salary: £14.65 per hour

Knowledge, Skills and Experience

We’re looking for someone who thrives in fast‑paced environments and enjoys leading by example. You will have previous supervisory experience within hospitality, events, retail, leisure or another customer‑focused operational environment and be confident coordinating teams during busy live events. Strong organisational skills, attention to detail and the ability to make decisions under pressure are essential, as is a positive and professional approach to problem solving.

Experience working within a live entertainment venue or with workforce management systems such as Ubeya or Humanforce would be advantageous, although not essential. What matters most is your ability to support people, maintain high standards and contribute to the successful delivery of world‑class events.

In return, you'll have the opportunity to work at one of the most exciting live entertainment venues in the UK, joining a team that values collaboration, inclusivity and innovation. If you're passionate about people, operations and creating exceptional event experiences, we'd love to hear from you.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.