Leisure Operations Assistant

Sporting House; Chatham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in the leisure sector is seeking passionate individuals to join their team as leisure operations assistants. This role offers the chance to make a significant impact on children's lives through swimming, while providing excellent customer service in a vibrant environment. You'll be responsible for supervising lessons, ensuring safety, and engaging with families, all while receiving full training and opportunities for career progression. If you're energetic and committed to making a difference, this position is perfect for you!

Benefits

Birthday Off

Bright and Colourful Work Kit

Discounts on Swimming Lessons

Recognition Schemes

Monthly Training Sessions

Opportunities for Further Training

Employee Assistance Programme

Qualifications

• Existing qualifications are a plus but training is provided.
• Ability to work in an active environment is essential.

Responsibilities

• Supervise swimming lessons and ensure safety during sessions.
• Deliver exceptional customer care and maintain cleanliness of the facility.
• Engage with customers and promote memberships.

Skills

Communication Skills

Customer Service

Lifeguarding

Teamwork

Patience

Education

Lifeguard Certification

First Aid Certification

Job description

Our Olympians need you!

Join swim! – The UK’s leading premium Learn to Swim experience, and help change lives through swimming.

We are seeking engaging and inspiring individuals to work as leisure operations assistants across centres in the UK. Your main responsibilities will include supervising swimming lessons, ensuring safety, delivering lifesaving and first aid support, and providing excellent customer service in a premium environment.

In this role, you will supervise the pool, support the teaching team, and use technology to enhance customer engagement. You will work as part of a team to deliver a high-quality experience, participate in training and team meetings, and share best practices.

This position involves weekday evening and weekend hours, with lessons running from 1.00 - 8.30 pm on weekdays and 8.00 am - 7.00 pm on weekends.

If you are passionate about making a difference through teaching swimming and want to develop your career with opportunities to progress into roles such as team leader, mentor, tutor, or assistant manager, this is a fantastic opportunity. Full training and qualifications are provided, and we value character and personality in our recruits.

Duties include:

1. Providing lifeguard duties during learn-to-swim lessons for children aged 0-11, from non-swimmers to competent swimmers.
2. Delivering exceptional customer care to swimmers and their families.
3. Ensuring the safe use, storage, and maintenance of all equipment.
4. Completing health and safety checks and recording them electronically.
5. Maintaining the cleanliness and safety of the facility.
6. Participating in training and performance feedback to uphold high standards.
7. Acting as a positive role model and encouraging children to reach their swimming potential.
8. Engaging with customers, showing them around the centre, promoting memberships, and attending team training sessions.
9. Awarding badges and certificates to celebrate achievements.
10. Adhering to all policies, including safeguarding, health and safety, and equal opportunities (training provided).

Person Specification:

• Training and qualifications provided; existing qualifications are a plus.
• Excellent communication and interpersonal skills.
• Strong customer service focus and commitment to high standards.
• Patience and perseverance in encouraging swimmers.
• Energetic, passionate, and hardworking personality.
• Ambition to make a positive impact on children’s lives.
• Reasonable swimming ability.
• Ability to work in an active, energetic environment.

Employee Benefits:

• Birthday off
• Bright and colourful work kit
• Discounts on swimming lessons for family and friends
• Recognition schemes, rewards, and team events
• Monthly training and collaboration sessions
• Opportunities for further training and qualifications
• Employee assistance programme