Customer Operations Assistant

One Utility Bill; Newcastle upon Tyne, Greater London; On-site; GBP 27,000; Full time

Job summary

An innovative tech company is seeking a Customer Operations Assistant to streamline household bill management. This role offers a dynamic work environment where you'll handle account management, support customer inquiries, and contribute to process improvements. Join a team that values collaboration and creativity, and enjoy a competitive salary with benefits including generous holiday, personal development funding, and health support. Be part of a workplace that fosters growth and community engagement, making a real impact in the lives of customers.

Benefits

25 days holiday plus bank holidays

Employee discounts via Magpie

Up to £1500 for personal development

Paid volunteering day

Health benefits including private GP

Travel support schemes

Cycle to Work scheme

Enhanced pension contributions

Free mortgage advice

Regular social activities

Qualifications

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.

Responsibilities

• Opening and closing accounts with suppliers for tenancy.
• Managing incoming tickets and ensuring resolution.
• Collaborating with Customer Support to address queries.

Skills

Detail-oriented

Time management

Multitasking

Problem-solving

Communication

Flexibility

Job description

Customer Operations Assistant£26,200 per annum | Full time, Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved to make things work, the team will make you feel welcome from day one, and the office is near some excellent pubs.

What you’ll be doing

1. Opening and closing accounts with suppliers for tenancy start and end dates, and ensuring accurate meter readings for billing.

2. Answering inbound calls from suppliers and monitoring email inboxes.

3. Processing incoming post and ensuring all bills are paid and correctly allocated.

4. Auditing utility packages to ensure correct setup and identifying areas needing additional information.

5. Managing incoming tickets through to resolution.

6. Inputting accurate notes and data, updating relevant spreadsheets, tickets, and packages.

7. Completing workload efficiently within team SLAs and KPIs.

1. Collaborating with the Customer Support team to address customer queries promptly.

2. Producing daily productivity reports.

1. Assisting in process development and improvements for the Customer Operations team.

2. Working closely with suppliers to enhance relations and communication.

3. This role will mainly focus on our Broadband team.

A little bit about you

Inquisitive with a keen eye for detail.

Excellent time management and multitasking skills.

Strong problem-solving abilities.

Confident in communicating with a range of stakeholders.

Open to sharing new ideas.

Flexible and adaptable, willing to support the wider team.

What you’ll get from us

A salary of £26,200 with annual increases.

25 days holiday plus bank holidays, with options to buy or sell up to 5 days annually.

Access to employee discounts via Magpie platform.

Up to £1500 for personal development or learning of your choice.

A paid volunteering day for charity work.

Access to health benefits including private GP and counselling services through Simply Health.

Support for your commute with Nexus and Go North East travel schemes.

Cycle to Work scheme for purchasing bikes.

Enhanced pension contributions after 3 years.

Free mortgage advice from Charles Cameron & Associates.

Regular social activities, sports, and charity events, including team sports and charity support for Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.