Customer Operations Assistant (Part Time)

One Utility Bill; Newcastle upon Tyne, Greater London; On-site; GBP 27,000; Part time

Job summary

An innovative tech business is seeking a detail-oriented Customer Operations Assistant to streamline household billing processes. This role involves managing supplier accounts, ensuring accurate billing, and providing excellent customer support. You'll thrive in a collaborative environment, where your problem-solving skills and keen attention to detail will shine. The company offers a supportive workplace with opportunities for personal development, making it an exciting place to grow your career. Join a team that values your contributions and enjoy a range of perks including flexible hours, generous holidays, and health benefits.

Benefits

25 days holiday plus bank holidays

Employee discounts platform

Learning budget up to £1500

Paid volunteering day

24/7 access to private GP

Corporate travel savings

Cycle to Work scheme

Enhanced Pension Contributions

Free independent mortgage advice

Social activities and events

Qualifications

• Inquisitive with a keen eye for detail.
• Excellent at time management and multitasking.
• Confident at communicating with a range of stakeholders.

Responsibilities

• Opening and closing accounts with suppliers for accurate billing.
• Answering inbound calls and monitoring email mailboxes.
• Working closely with the Customer Support team to resolve queries.

Skills

Detail-oriented

Time management

Problem solving

Communication

Multitasking

Job description

Customer Operations Assistant£26,200 per annum (pro rata)| Permanent

A Little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

• Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.

• Answering inbound calls from suppliers and monitoring email mailboxes.

• Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.

• Auditing packages to ensure that all utility services have been set up correctly and highlighting areas were additional information is required

• Working through incoming tickets and owning the ticket through to resolution

• Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly

• Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s

• Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner

• Producing daily reporting on productivity

• Assisting in the development & improvements in processes for the Customer Operations team

• Working closely with suppliers to improve supplier relations and communication

• This role will be mainly based within our Broadband team

A little bit about you

Inquisitive with a keen eye for detail

️ Excellent at time management and multitasking

Great at problem solving

Confident at communicating with a range of stakeholders

Unafraid to speak up with new ideas

️ Willing to drop and roll when needed and show diversity

Ready and willing to offer support to the wider team

What you’ll get from us

You can expect a salary of £26,200 plus an uplift each year to say thanks

25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice

️ A paid volunteering day with our chosen charities or a charity close to your heart.

️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East

️ Prefer two wheels? Get yourself a new set with our Cycle to Work scheme

Enhanced Pension Contributions once you’ve been with us for 3 years

️ Free independent mortgage advice from Charles Cameron & Associates

️️ Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter - do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?

This role will be part time hours, working Tuesday, Wednesday and Thursday.