People Operations Administrator (Hybrid)

Nacro; Birmingham; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Nacro is hiring for a Birmingham-based role in People Operations. You’ll handle first-line guidance on standard People policies, manage caseloads and ensure accurate payroll inputs while supporting audits and data protection obligations.

The role emphasizes confidential record-keeping, timely communications with employees and managers, and collaboration across People, Payroll, Talent, and Vetting teams. Hybrid working with in-office presence two days per week.

Qualifications

• Has experience delivering accurate administration within People Operations, HR, recruitment, payroll or another regulated service environment.
• Has experience processing detailed transactions or checks while maintaining confidential records and working to defined procedures and deadlines.
• Has experience providing clear first-line information, guidance or direction through a busy service, inbox or case-management environment.

Responsibilities

• Process starters, leavers and approved changes to employment terms accurately and within agreed deadlines.
• Prepare and issue standard offer letters, contracts, variation letters and other employee correspondence.
• Complete administration relating to family leave, flexible working, absence and other employee lifecycle processes.
• Prepare accurate payroll inputs, ensuring approvals and supporting evidence are complete.
• Support TUPE, organisational change and bulk employee lifecycle activity.
• Complete routine pre-employment screening and vetting, including identity, right-to-work, DBS, references and employment-history checks.
• Request and follow up outstanding information, maintain accurate records and keep candidates, managers and colleagues informed.
• Identify discrepancies, gaps, expired evidence or other exceptions and refer these promptly to the appropriate specialist.
• Act as a trusted first point of contact, providing accurate first-line guidance on standard People policies and procedures.
• Manage and prioritise a varied caseload, provide proactive updates and raise emerging risks or capacity pressures.
• Maintain accurate employee and candidate records and complete approved workflows and reports.

Skills

People Operations experience

Payroll processing

Data protection awareness

Attention to detail

Communication skills

Education

CIPD Level 3 / business admin qual

Tools

Microsoft 365

HRIS

Job description

Nacro is hiring for a Birmingham-based role in People Operations. You’ll handle first-line guidance on standard People policies, manage caseloads and ensure accurate payroll inputs while supporting audits and data protection obligations.

The role emphasizes confidential record-keeping, timely communications with employees and managers, and collaboration across People, Payroll, Talent, and Vetting teams. Hybrid working with in-office presence two days per week.