People-First Store Leader: Care, Ops & Performance

Boots UK; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced parental leave & gift card

Flexible benefits scheme

24/7 counselling & wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a team on the shop floor, coach colleagues and ensure excellent customer care and safe, compliant pharmacy services. You’ll drive performance, plan rosters and manage daily operations while upholding high standards across the store.

You’ll empower your team to grow, deliver strong commercial results and maintain seamless store operations in a fast‑paced retail environment. This role is hands‑on and career‑defining.

Qualifications

• Experience leading a customer‑facing team.
• Ability to own performance and drive results.
• Inspire and coach others.
• Strong planning and workload management.
• Understanding of compliance, safety and operational standards.
• Collaborative and data‑driven decision making.
• Confidence using systems and data to inform actions.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Plan rotas, scheduling and workload to balance staff and service.
• Maintain high store standards: cleanliness, safety and shopability.
• Oversee stock availability, cost control and loss prevention.
• Take ownership in the absence of the Store Leader and make timely decisions.
• Use data and in‑store insight to identify opportunities and act on them.

Skills

Team leadership

Performance management

Coaching

Organizational skills

Compliance & safety

Data-driven decisions

Customer focus

Commercial awareness

Education

NVQ2 in Pharmacy Services (UK)

Job description

Boots UK is seeking an Assistant Manager to lead a team on the shop floor, coach colleagues and ensure excellent customer care and safe, compliant pharmacy services. You’ll drive performance, plan rosters and manage daily operations while upholding high standards across the store.

You’ll empower your team to grow, deliver strong commercial results and maintain seamless store operations in a fast‑paced retail environment. This role is hands‑on and career‑defining.