People-First Admin: Customer Service Specialist

Chubb Fire & Security Group; Blackburn; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Company pension

Onsite parking

Cycle to work

Life assurance

Benefits platform

Free mortgage advice

Liftshare app

Bravo scheme

Job summary

Chubb Fire & Security is seeking an Administrator in Blackburn (BB1 2PR) on a permanent, full-time basis. You will support daily operations for Fire or Security Install/Service, logging transactions and assisting in maintaining records.

The ideal candidate will have administrative or customer service experience, with strong IT skills (Word/Excel) and a can-do attitude. Working hours are 37.5 per week, Mon-Fri, 9am–5pm, fully office-based.

Qualifications

• Proven administrative or customer service experience.
• Strong IT skills in Microsoft Office (Word/Excel).
• Good communication and accurate data handling.
• Team player with a flexible, proactive approach.

Responsibilities

• Log transactions accurately and flag outstanding items.
• Input engineer timesheet data weekly within set timescales.
• Order uniforms and PPE for engineers per procedures.
• Assist with maintenance lists, logs and progress reporting.
• Monitor unbilled work orders to meet SLA.
• Support supply-chain processes and issue resolution.
• Maintain customer job files with complete records.

Skills

Administrative experience

Customer service

Data entry

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Chubb Fire & Security is seeking an Administrator in Blackburn (BB1 2PR) on a permanent, full-time basis. You will support daily operations for Fire or Security Install/Service, logging transactions and assisting in maintaining records.

The ideal candidate will have administrative or customer service experience, with strong IT skills (Word/Excel) and a can-do attitude. Working hours are 37.5 per week, Mon-Fri, 9am–5pm, fully office-based.