People-First Customer Experience Pro

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Free Onsite Parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform discounts

Childcare Vouchers

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security Ltd in Blackburn is seeking a Customer Experience Advisor to join the Customer Excellence Team on a full-time, permanent basis. You will respond to inbound calls and emails with warmth and professionalism, delivering excellent service to internal and external customers.

No prior experience is required as full training is provided; you should be a natural communicator who can build rapport, write clear emails, and stay calm under pressure.

Qualifications

• Solution focused
• IT literate
• Calm under pressure
• Willing to learn and adapt
• Strong written communication

Responsibilities

• Respond to inbound calls and emails in a professional and timely manner.
• Deal with customer queries and update systems accordingly.
• Record and own customer requests and ensure correct processing.
• Identify issues and escalate as per procedures.
• Provide consistent, high-quality service to national accounts when required.

Job description

Chubb Fire & Security Ltd in Blackburn is seeking a Customer Experience Advisor to join the Customer Excellence Team on a full-time, permanent basis. You will respond to inbound calls and emails with warmth and professionalism, delivering excellent service to internal and external customers.

No prior experience is required as full training is provided; you should be a natural communicator who can build rapport, write clear emails, and stay calm under pressure.