Customer Care & Operations Administrator

Chubb Fire & Security; Blackburn; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension (5% matched)

Free Onsite Parking

Cycle to Work Scheme

Life Assurance (4 x Basic Salary)

Bravo scheme

Job summary

Chubb Fire & Security, part of the APi group, is seeking an experienced Administrator to join the Blackburn team on a permanent, full-time basis. The role supports day-to-day operations in the Fire or Security Install/Service departments and offers a people-first culture with excellent benefits.

Working hours are 37.5 per week, Mon-Fri, 9am-5pm, with an office-based environment. Ideal candidates will have strong IT skills (MS Office) and a customer-focused approach, contributing to a high level

Qualifications

• Experience in an administrative or customer service role.
• Good IT knowledge; proficient with Word and Excel.

Responsibilities

• Log transactions accurately and highlight outstanding requirements.
• Input engineer timesheet information weekly according to timescales.
• Order uniforms and PPE for Engineers as per procedures.
• Assist with maintenance lists, logs and progress reports.
• Monitor unbilled work orders to meet SLA.
• Support supply-chain processes for equipment order, delivery and logging.
• Take calls from Engineers, Customers and Colleagues and resolve issues.
• Maintain customer job files with complete information.

Skills

Customer service

Team player

Communication

Attention to detail

Time management

Tools

Microsoft Office

Job description

Chubb Fire & Security, part of the APi group, is seeking an experienced Administrator to join the Blackburn team on a permanent, full-time basis. The role supports day-to-day operations in the Fire or Security Install/Service departments and offers a people-first culture with excellent benefits.

Working hours are 37.5 per week, Mon-Fri, 9am-5pm, with an office-based environment. Ideal candidates will have strong IT skills (MS Office) and a customer-focused approach, contributing to a high level