Assistant Manager

Mulberry England; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions

Life assurance

Training and development

Volunteering days

Job summary

Mulberry is seeking an Assistant Manager, titled a 'People and Experience Leader', at Stansted Airport, London, in our retail stores. This permanent full-time role offers a hybrid working model and a path to develop leadership within a global British brand.

As a People and Experience Leader you will inspire your team, deliver a memorable customer experience, build strong customer relationships, and contribute to store growth while upholding Mulberry's sustainability and inclusive culture.

Qualifications

• Passion for people and delivering exceptional customer experience.
• Ability to lead a diverse team and coach others.
• A focus on driving store performance through collaboration.

Responsibilities

• Create a high-performing, inclusive team environment.
• Deliver engaging, memorable customer experiences in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Drive store growth through proactive trading awareness and collaboration.

Skills

People leadership

Customer service

Team development

Communication

Tools

CRM software

Job description

Assistant Manager

Stansted Airport, LondonRetail Stores /Permanent Full-Time /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.If these are values you share, we would love you to join our team.At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will continually demonstrate a commitment to driving your business.
• You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
• Inspiring- Engaging - Agile- Perceptive - An experienced Leader - In love with fashion!

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year

We may use AI tools to help with parts of our recruitment process, such as reviewing applications, analysing CVs and assessing responses. These tools support our recruitment team by highlighting relevant information. However, all hiring decisions are made by people. If you'd like to know more about how we use and process your data, please get in touch.