People Development Administrator

Great Places Housing Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Healthcare (WPA)

Hybrid/Flexi working

Annual leave (26–30 days + BH)

Job summary

Great Places Housing Group is seeking an organised and proactive administrator to join the People Development team at Head Office, Didsbury. You’ll support colleagues to access learning opportunities, help manage the learning experience platform, and keep colleague records up to date, delivering a high standard of service.

You’ll handle day-to-day administration, manage the People Development mailbox, coordinate training events, raise purchase orders and invoices, and assist with inductions and

Qualifications

• Experience working in an administration, business support or customer service role.
• Good organisational, communication and IT skills, including Microsoft Office and digital systems.
• Ability to manage a varied workload, prioritise tasks and work independently when required.
• Commitment to understand challenges in the communities we work in, with lived experience in social housing valued.
• Passion to advocate on behalf of people and communities.
• Commitment to work in partnership with others for the benefit of Great Places and continuous learning.
• Ability to work flexibly and when needed.

Responsibilities

• Support the day-to-day administration of People Development activities across Great Places.
• Manage the People Development mailbox, responding to queries and directing requests appropriately.
• Support colleagues and managers to use our learning experience platform and access learning opportunities.
• Maintain learning records and support onboarding, induction and colleague lifecycle processes.
• Arrange learning activities, events and meetings, including bookings, joining instructions, welcoming facilitators and suppliers, and acting as a point of contact throughout the process.
• Support the administration of training requests, learning agreements, professional memberships and development activities.
• Raise purchase orders, process invoices and support supplier and payment administration.
• Contribute to inductions, events and wider People Development initiatives, delivering a high standard of customer service throughout.

Skills

Administration experience

Organisational skills

Communication skills

Independent working

Customer service

Digital systems experience

Driving

Tools

Microsoft Office

Job description

Location: Head Office, Didsbury

As part of the People Development team, you'll support colleagues to access learning opportunities and contribute to a positive colleague experience across Great Places. You'll play an important role in supporting our learning experience platform, helping to deliver development activities and ensuring our people development processes run smoothly.

This is an exciting opportunity to join the team during a period of change and development, providing essential support within a busy and evolving service.

What You’ll Be Doing

• Support the day-to-day administration of People Development activities across Great Places.
• Manage the People Development mailbox, responding to queries and directing requests appropriately.
• Support colleagues and managers to use our learning experience platform and access learning opportunities.
• Maintain learning records and support onboarding, induction and colleague lifecycle processes.
• Arrange learning activities, events and meetings, including bookings, joining instructions, welcoming facilitators and suppliers, and acting as a point of contact throughout the process.
• Support the administration of training requests, learning agreements, professional memberships and development activities.
• Raise purchase orders, process invoices and support supplier and payment administration.
• Contribute to inductions, events and wider People Development initiatives, delivering a high standard of customer service throughout.

What We Need From You

• Experience working in an administration, business support or customer service role.
• Good organisational, communication and IT skills, including Microsoft Office and digital systems.
• Ability to manage a varied workload, prioritise tasks and work independently when required.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places and continuous learning and improvement.
• Ability to work flexibly and when needed.

What You’ll Need

• A customer-focused approach with a commitment to delivering a positive experience.
• Ability to work collaboratively as part of a team and build positive working relationships.
• Ability to work accurately and reliably with minimal supervision.
• Ability to handle confidential information appropriately.
• An interest in learning and development, with experience using digital systems and online platforms to manage information and processes.
• Ability to drive and access to a vehicle to travel between Great Places locations and external venues as required.
• Ability to work from the office 2-3 days per week.

What we give you in return for your hard work and commitment

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
• Ways of Working ¦ We offer some hybrid and flexible working
• Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague
• The Market Place ¦ high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Wage Stream ¦ You can access savings opportunities and early access to wages
• Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.