Digital Learning Officer

Great Places Housing Group; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension DC scheme

Healthcare auto enrolled (WPA)

Annual leave 26–30 days

Hybrid and flexible working

Professional membership fees paid

Market Place discounts

Wellbeing initiatives

Job summary

Great Places Housing Group is seeking a Learning Platform Co-ordinator at our Head Office in Manchester. You’ll shape how learning is experienced across the organisation, using the Thrive platform to deliver, track and improve learning delivery including face-to-face, blended and digital options.

Working with the People Development team, you’ll manage system queries, dashboards and reporting, maintain access and learning assignments, and support audits with accurate data.

Qualifications

• CIPD Level 3 in Learning and Development or equivalent.
• Experience in learning, L&D or people coordination.
• Experience using and supporting a Learning Management System.
• Experience producing reports and working with learning data.

Responsibilities

• Act as the main contact for Thrive, managing day-to-day queries.
• Ensure the platform supports learning activity and reporting.
• Promote platform use and support dashboards for managers.
• Maintain platform setup with role-based learning.
• Support development of new system functionality and integrations.
• Coordinate learning offers and team initiatives.
• Create or update digital learning content.
• Produce and manage regular learning data and reports.
• Share data with stakeholders for compliance and decision making.
• Provide audit-ready learning data and support audits.
• Deliver high-standard customer service to internal customers.

Skills

Digital proficiency

Data analysis

Organisational skills

Communication skills

Education

CIPD Level 3 in Learning and Development or equivalent

Tools

Thrive LMS

Reporting tools

Job description

Location: Head Office, Didsbury, Manchester

You will play a key role in shaping and improving how learning is experienced across Great Places, using the learning platform as the foundation for learning delivery, insight and engagement. You will support all forms of learning, including face to face, blended and digital learning, and will focus on making sure learning is easy to access, well embedded and supported by clear data and insight. Working closely with the People Development team, you will be involved across the full learning cycle, with opportunities to innovate, enhance systems and continuously improve how learning is delivered and experienced.

What you’ll be doing

Learning Platform and Digital Enablement

• Act as the main point of contact for Great Places’ learning platform provider (Thrive), managing day to day system queries, issues and enhancement requests.
• Ensure the learning platform effectively supports all learning activity, including face to face delivery, attendance management, learning assignment and reporting.
• Keep up to date with new platform functionality and assess opportunities to improve the experience for colleagues, managers and leaders.
• Promote effective use of the learning platform across the organisation, including supporting managers and leaders to use dashboards and data to monitor learning progress and completion.
• Maintain the platform setup so colleagues are allocated appropriate essential and role specific learning.
• Support the development of new system functionality and contribute to integration opportunities with other platforms where appropriate.

Learning Coordination and Support

• Coordinate elements of the essential learning offer and selected team led learning initiatives, supporting planning, scheduling, attendance and smooth delivery.
• Work collaboratively with People Development colleagues to support end to end learning activity.
• Contribute to the creation, update or improvement of digital learning content where opportunities arise.

Reporting, Data and Audit

• Produce and manage regular learning data and reports, including monthly essential learning (Sharing Greatness) completion statistics.
• Share clear and accurate learning data with stakeholders to support compliance, assurance and decision making.
• Provide audit ready learning data, evidence and reporting to support internal and external audits.
• Support continuous improvement actions arising from audits, reporting insights and feedback.

Learning coordination and customer experience

• Maintain accurate learning records, system data and reports.
• Act as a key point of contact for learning related queries, resolving issues promptly or escalating where appropriate.
• Provide a high standard of customer service to internal customers, ensuring colleagues, managers and leaders receive timely, clear and supportive guidance.
• Provide flexible coordination support across the People Development function as required.

What you’ll need

• CIPD Level 3 in Learning and Development or equivalent experience (desirable).
• Experience working in a learning, L&D, HR or people focused coordination role.
• Experience of using and supporting a Learning Management System or learning platform.
• Experience of producing reports and working with learning or people data.

What we need from you

• Strong digital and systems capability, with confidence working across learning platforms and tools.
• Good analytical skills and attention to detail, particularly when working with data and reporting.
• Strong organisational skills with the ability to manage multiple priorities.
• Clear and effective written and verbal communication skills.
• A customer focused approach, with a commitment to delivering a positive learning experience for colleagues.
• A proactive, flexible and improvement focused mindset.

What we give you in return for your hard work and commitment

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Greater Working ¦ We offer Hybrid and flexible working.
• Professional fees ¦ The business pays the cost of one professional membership fee for each colleague
• The Market Place ¦ high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

You can find details of our story, our vision and our values here.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at [e-mail].