People Advisor - Recruitment Operations (FTC)

Smart Recruitment; Saint Helier; On-site; GBP 35,000 - 52,000; Full time

Job summary

Smart Recruitment in Jersey seeks a People Advisor - Recruitment Operations to deliver an efficient, compliant recruitment and onboarding experience. You will support hiring managers and candidates, coordinating recruitment administration, pre-employment screening, onboarding and probation activities.

You will provide practical guidance, ensure timely completion of key activities, and help colleagues transition smoothly into the business while identifying process improvements.

Qualifications

• Proven recruitment experience and ability to manage end-to-end processes.
• Knowledge of sourcing and recruitment techniques.
• Excellent communication and relationship-building across the business.
• Strong organisational skills with the ability to prioritise and meet targets.
• Sound judgement and proactive problem-solving approach.
• Knowledge of Guernsey and Jersey employment legislation.

Responsibilities

• Support hiring managers throughout the recruitment process in line with policies.
• Be the main point of contact for candidates, managers, agencies and colleagues to deliver a positive experience.
• Coordinate pre-employment screening, onboarding and probation activities.
• Keep candidates informed and escalate complex cases as needed.
• Maintain recruitment, onboarding, screening and probation records.
• Produce MI and reporting to support oversight of People activity.
• Support recruitment events, interviews and attraction activities where required.

Skills

Proven recruitment experience

Sourcing techniques

Communication skills

Organisational skills

Problem solving / judgement

Education

Level 3 Recruitment Practice / CIPD equivalent

Job description

Overview

We're looking for a People Advisor - Recruitment Operations to join our People Services team and help deliver an efficient, compliant and positive recruitment and onboarding experience.

You’ll play an important role throughout the recruitment journey, supporting hiring managers and candidates while coordinating recruitment administration, pre-employment screening, onboarding and probation activities.

You’ll provide practical advice and guidance, ensure key activities are completed accurately and on time, and help new colleagues enjoy a smooth transition into the business.

This is a great opportunity for someone with recruitment experience who combines strong organisation and attention to detail with excellent communication and customer service skills. You’ll also have the opportunity to identify improvements to our recruitment and onboarding processes and contribute to wider People Team initiatives.

Key Accountabilities

In this varied role, you will:

• Support hiring managers throughout the recruitment process, providing guidance in line with established policies and procedures.
• Act as a key point of contact for candidates, hiring managers, recruitment agencies and colleagues, helping to deliver a positive recruitment experience.
• Coordinate pre-employment screening, monitoring cases through to completion and resolving documentation or information requirements.
• Keep candidates informed throughout the screening process and escalated more complex cases where appropriate.
• Coordinate onboarding activities, working with managers and key stakeholders to ensure equipment, systems access, induction and other requirements are ready for a colleague's first day.
• Support Day One activities, including identification verification and applicable onboarding requirements.
• Coordinate probation activity, including tracking key milestones, supporting managers, scheduling reviews and issuing probation outcome correspondence.
• Maintain accurate recruitment, onboarding, screening and probation records.
• Produce management information and reporting to support effective oversight of recruitment and People activity.
• Support recruitment events, interviews and attraction activities where required.
• Maintain recruitment guidance, standard operating procedures and other process documentation.
• Support audits, compliance reviews and recruitment governance activities.
• Keep up to date with relevant recruitment legislation, regulation and best practice.
• Identify and support opportunities to continuously improve recruitment, onboarding and wider colleague lifecycle processes.
• Contribute to wider People Team initiatives and projects while maintaining high standards of confidentiality, data integrity and regulatory compliance.

Essential

We’re looking for someone who has:

• A Level 3 qualification in Recruitment Practice, CIPD equivalent or similar.
• Proven recruitment experience.
• A good understanding of sourcing and recruitment techniques.
• Excellent communication skills and the ability to build effective working relationships across the business.
• Strong organisational skills and the ability to manage priorities and work to targets.
• Sound judgement and a proactive approach to problem-solving.
• A good understanding of Guernsey and Jersey employment and discrimination legislation.

Desirable

It would also be beneficial if you have:

• A diploma-level qualification.
• Previous in-house recruitment experience.
• Knowledge of the financial services industry.
• Experience or skills gained within sales or customer service.